EFFECTIVE COMMUNICATION IN HOSPITALITY

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This quiz is used to emphasize the benefits of having good communication skills in hospitality setting

Creada por

Gede Susila Darma Putra

Indonesia

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EFFECTIVE COMMUNICATION IN HOSPITALITY


EFFECTIVE COMMUNICATION IN HOSPITALITYVersión en línea This quiz is used to emphasize the benefits of having good communication skills in hospitality setting por Gede Susila Darma Putra 1 What is communication? a The exchange of thoughts, messages, or information b thoughts, messages, or information The process of selling services c The process of welcoming guests d The exchange of money 2 Why is effective communication important in hospitality? a To reduce staff workload b To provide exceptional service and ensure guest satisfaction c To increase hotel prices d To attract more employees 3 How can a smile affect a guest? a It can make the guest feel welcome b It can make the guest leave c It can confuse the guest d It can make the guest angry 4 What does eye contact show? a That the employee is bored b That the employee is engaged and paying attention c That the employee wants to leave d That the employee is in a hurry 5 Why should hospitality employees be mindful of cultural differences when using physical contact? a Physical contact is always inappropriate b Guests from different cultures may interpret it differently c Physical contact takes too much time d Guests do not like handshakes 6 What can a friendly tone of voice make guests feel? a Confused b Uncomfortable c Welcome d Nervous 7 What does being well-groomed and appropriately dressed communicate? a The employee is professional and competent b The employee is wealthy c The employee is available for promotion d The employee is experienced in cooking 8 What should hospitality staff do when answering a telephone call? a Ask the caller to wait b Greet the caller and identify themselves c Immediately transfer the call d 9 What is one result of mastering effective communication skills? a It can enhance your career and create positive guest experiences b It can reduce the number of guests c It can eliminate the need for training d It can make guests communicate less

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EFFECTIVE COMMUNICATION IN HOSPITALITY

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EFFECTIVE COMMUNICATION IN HOSPITALITYVersión en línea

por Gede Susila Darma Putra

What is communication?

Why is effective communication important in hospitality?

How can a smile affect a guest?

What does eye contact show?

Why should hospitality employees be mindful of cultural differences when using physical contact?

What can a friendly tone of voice make guests feel?

What does being well-groomed and appropriately dressed communicate?

What should hospitality staff do when answering a telephone call?

What is one result of mastering effective communication skills?