Customer Service Expressions at the Restaurant

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Watch the video and answer the questions about the expressions used.

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Lizeth Rendón Méndez

Colombia

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Customer Service Expressions at the Restaurant


Customer Service Expressions at the RestaurantVersión en línea Watch the video and answer the questions about the expressions used. por Lizeth Rendón Méndez 1 The waiter says: "Welcome to our restaurant." What is the purpose of this expression? a To say goodbye b To greet the customer and make them feel welcome c To ask for the bill d To ask for the bill 2 The waiter says: "Would you like to see the menu?" What is the waiter doing? a Closing the interaction b Asking the customer to leave c Explaining the price d Offering help to the customer 3 The waiter says: "I recommend the grilled chicken." What is this expression used for? a To suggest a product to the customer b To take the order c To confirm the bill d To greet the customer 4 The waiter asks: "Still water or sparkling water?" What skill is the waiter using? a Offering specific options to help the customer decide b Asking for the bill c Closing the interaction d Greeting the customer 5 The waiter says: "One tomato soup, one grilled chicken with rice, and still water. Is that correct?" Why does the waiter do this? a To say goodbye b To recommend the food c To confirm the order and avoid mistakes d To offer dessert 6 The waiter says: "Please wait a few minutes. I will bring your order." What is the purpose of this expression? a To close the interaction b To ask for payment c To greet the customer d To inform the customer and manage their expectations 7 The waiter says: "Let me know if you need anything." What does this expression communicate? a The waiter is available and willing to help further b The waiter is leaving and won't come back c The meal is finished d The customer should ask another waiter 8 The waiter asks: "Would you like some dessert?" What customer service function does this have? a Closing the interaction b Greeting the customer c Offering an additional product or service d Confirming the order 9 The waiter says: "Have a nice evening." What is the function of this expression? a Taking the order b Closing the interaction politely c Confirming the bill d Offering help 10 Which of the following best describes the waiter's customer service throughout the video? a Rude and unhelpful b Polite, attentive, and professional c Fast but careless d Friendly but disorganized

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Customer Service Expressions at the Restaurant

Video Quiz

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Customer Service Expressions at the RestaurantVersión en línea

por Lizeth Rendón Méndez

The waiter says: "Welcome to our restaurant." What is the purpose of this expression?

The waiter says: "Would you like to see the menu?" What is the waiter doing?

The waiter says: "I recommend the grilled chicken." What is this expression used for?

The waiter asks: "Still water or sparkling water?" What skill is the waiter using?

The waiter says: "One tomato soup, one grilled chicken with rice, and still water. Is that correct?" Why does the waiter do this?

The waiter says: "Please wait a few minutes. I will bring your order." What is the purpose of this expression?

The waiter says: "Let me know if you need anything." What does this expression communicate?

The waiter asks: "Would you like some dessert?" What customer service function does this have?

The waiter says: "Have a nice evening." What is the function of this expression?

Which of the following best describes the waiter's customer service throughout the video?