Completar Frases types of behavioural stylesVersión en línea CSF - types of customers’ behavioural styles por janice leung 1 Expressive questions formality distance Rational decision sociable Inquisitive impulsive facts exactly delay assertive avoid overly relaxed Decisive discourage brief typically types of customers' behavioural styles : ? customers are more forceful and . They know what they want and don't want to waste time getting it . ? customers are full of and want just the . They prefer and which may some salespeople . ? customers are the easiest to work with . They keep communication , conflict , and seem . They are friendly but not so . ? customers are the ones you'll always remember . They are fun - loving , and . Unfortunately , they are not concerned with time and will making a as long as possible .