Diary Dives 101

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Can You Read Between the (Diary) Lines?

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Diary Dives 101


AsterQuiz Diary Dives 101Versión en línea Can You Read Between the (Diary) Lines? por ISG Call Center 1 What is the first thing you put in your diary? a Your phone number b Phone number you are calling c Dialpad details 2 What is the last thing that goes in your diary entry? a Escalation when necessary followed by Dialpad information b Dialpad information c Dialpad information followed by escalation when necessary 3 When needing assistance understanding a PLID who do you reach out to? a Yourself b The provider c Your assigned training buddy or team lead 4 What is the escalation description box used for? a To tell the appropriate team what needs to be done with the escalation b Nothing. Its just for looks! c To write your notes in 5 Once you start your first PLID what 3 things do you do? a Read the PLID #, DOB, subjects name b Read the Header, Record Instruction, Diary History c Read the provider name, phone number, location 6 When starting a new PLID, what is the first thing you do after reviewing the record instructions? a Read the diary history b Read the escalation types c Call the provider 7 What is a key piece of information to get while on the phone with the provider? a How long the call took b The name of the person you spoke with c How long the call took 8 What is a SRL? a Status Response Letter b Specific Record Letter c Status Request Letter 9 If a provider tells you that the records or an invoice was sent, what follow up questions should you ask? a How do they like their toast? b Nothing, escalate to find the documents. c Where, when, how, to whom did you send the documents to? 10 What does WFH folder mean? a Weekly Files for Hospitals Folder b Workers Filing Home Folder c Work From Home Folder 11 What is a status 80? a A subpoena. b An attestation. c An authorization. 12 What is a status 11? a An attestation. b A subpoena. c An authorization. 13 What is a status 82? a A subpoena with a payment made b An authorization with a payment made c A request that ends in a 2 14 What is a POA? a PLID Outlook Assistant b Presidential Official Authorization c Power Of Attorney 15 What is a LOR? a Legal Overview Readings b Letter of Representation c Lobotomy Oral Report 16 If you see "PP OK" in the diary history, what does this mean? a Professional Power was approved b Prepayment was approved c Power Points have been activated 17 What does "auth" mean? a Authorization b Authentic c Author 18 What does "sub" mean? a Submarine b Subliminal c Subpoena 19 If a diary states "Request added to WFH folder to be mailed" or "Mailed Request" what does that mean? a That a status letter only has been mailed. b That the request packet has been resent to the address on file. c That the request packet needs to be be mailed. 20 If an issue was previously escalated correctly but hasn't been addressed, when is it appropriate to escalate it again? a On Friday mornings. b Never, we do not re-escalate. c A month after the issue was escalated

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Diary Dives 101

AsterQuiz

Sobre esta actividad

Creada por

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Diary Dives 101Versión en línea

por ISG Call Center

What is the first thing you put in your diary?

What is the last thing that goes in your diary entry?

When needing assistance understanding a PLID who do you reach out to?

What is the escalation description box used for?

Once you start your first PLID what 3 things do you do?

When starting a new PLID, what is the first thing you do after reviewing the record instructions?

What is a key piece of information to get while on the phone with the provider?

What is a SRL?

If a provider tells you that the records or an invoice was sent, what follow up questions should you ask?

What does WFH folder mean?

What is a status 80?

What is a status 11?

What is a status 82?

What is a POA?

What is a LOR?

If you see "PP OK" in the diary history, what does this mean?

What does "auth" mean?

What does "sub" mean?

If a diary states "Request added to WFH folder to be mailed" or "Mailed Request" what does that mean?

If an issue was previously escalated correctly but hasn't been addressed, when is it appropriate to escalate it again?