ICT Troubleshooting 101

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Basic ICT fault-finding

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Veronica de Ono

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Froggy Jumps ICT Troubleshooting 101Versión en línea Basic ICT fault-finding por Veronica de Ono 1 Your computer won’t boot and shows a black screen. What is a good first step to troubleshoot? a Check power connections and ensure the monitor is on b Disconnect all power sources and reboot c Reinstall the OS immediately 2 The internet won't connect. Which step should you try first? a Restart the router and check network cables b Install a new antivirus c Replace the computer 3 Printer won’t print. What is a quick initial check? a Ensure the printer is powered on and not showing errors b Format the hard drive c Disable the firewall 4 Your PC is unusually slow after startup. What is a basic diagnostic step? a Replace the RAM b Check for running processes in Task Manager c Remove the motherboard 5 Blue screen occurs after a recent update. What should you do first? a Boot in Safe Mode and review recent updates b Run a full reformat of the PC c Ignore the message and continue 6 You suspect malware. What is a basic protective action? a Disable updates b Install more games c Run a reputable antivirus scan 7 Keyboard stops typing. What is a common quick fix? a Check keyboard connection or try a different USB port b Format the hard drive c Replace the CPU 8 Wi-Fi shows no signal. Which check is appropriate? a Ensure Wi-Fi is enabled and airplane mode is off b Unplug the monitor c Disable the network card 9 New hardware isn’t recognized. How can you troubleshoot drivers? a Update or reinstall device drivers in Device Manager b Overclock the CPU c Delete user profiles 10 You accidentally delete important data. What is a basic recovery step? a Create a new user account b Check Recycle Bin or use file recovery software c Reformat the drive

Froggy Jumps

ICT Troubleshooting 101Versión en línea

Basic ICT fault-finding

por Veronica de Ono

Your computer won’t boot and shows a black screen. What is a good first step to troubleshoot?

Check power connections and ensure the monitor is on

Disconnect all power sources and reboot

Reinstall the OS immediately

The internet won't connect. Which step should you try first?

Restart the router and check network cables

Install a new antivirus

Replace the computer

Printer won’t print. What is a quick initial check?

Ensure the printer is powered on and not showing errors

Format the hard drive

Disable the firewall

Your PC is unusually slow after startup. What is a basic diagnostic step?

Replace the RAM

Check for running processes in Task Manager

Remove the motherboard

Blue screen occurs after a recent update. What should you do first?

Boot in Safe Mode and review recent updates

Run a full reformat of the PC

Ignore the message and continue

You suspect malware. What is a basic protective action?

Disable updates

Install more games

Run a reputable antivirus scan

Keyboard stops typing. What is a common quick fix?

Check keyboard connection or try a different USB port

Format the hard drive

Replace the CPU

Wi-Fi shows no signal. Which check is appropriate?

Ensure Wi-Fi is enabled and airplane mode is off

Unplug the monitor

Disable the network card

New hardware isn’t recognized. How can you troubleshoot drivers?

Update or reinstall device drivers in Device Manager

Overclock the CPU

Delete user profiles

You accidentally delete important data. What is a basic recovery step?

Create a new user account

Check Recycle Bin or use file recovery software

Reformat the drive

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ICT Troubleshooting 101

Froggy Jumps

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ICT Troubleshooting 101Versión en línea

por Veronica de Ono

Your computer won’t boot and shows a black screen. What is a good first step to troubleshoot?

The internet won't connect. Which step should you try first?

Printer won’t print. What is a quick initial check?

Your PC is unusually slow after startup. What is a basic diagnostic step?

Blue screen occurs after a recent update. What should you do first?

You suspect malware. What is a basic protective action?

Keyboard stops typing. What is a common quick fix?

Wi-Fi shows no signal. Which check is appropriate?

New hardware isn’t recognized. How can you troubleshoot drivers?

You accidentally delete important data. What is a basic recovery step?