Telephone ettiquete

Froggy Jumps

Jugadas 3 %Acierto 40 Tiempo medio 00:54

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Play about telephone ettiquete

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Natalia Duncan

Colombia

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#	Jugador	Acierto	tiempo
1	Anónimo 5 de Agosto de 2026	% 100	01:59
2	Natalia Duncan 5 de Agosto de 2026	% 80	01:43

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Froggy Jumps Telephone ettiqueteVersión en línea Play about telephone ettiquete por Natalia Duncan 1 What is telephone etiquette? a The way we speak and behave during a phone call b The rules for writing emails. c A type of computer software. 2 Why is telephone etiquette important? a It helps create a positive customer experience. b It makes calls longer. c It helps sell more phones. 3 What should an agent not say to a customer? a "How may I help you today?" b "That's not my problem." c "Thank you for your patience." 4 What should you do before ending a call? a Hang up immediately. b Ask if the customer needs anything else. c Stay silent. 5 What tone of voice should you use with customers? a Bored and quiet. b Angry and loud. c Friendly and professional 6 Which is an example of polite language? a "Whatever." b "Please." c "Hurry up." 7 What should you say instead of "I don't know"? a "Call back tomorrow." b "That's not my problem." c "Let me find that information for you." 8 What question should you ask before ending the call? a "Is there anything else I can help you with today?" b "Why did you call?" c "Do you want to call again?" 9 Which part of the call comes first? a Closing the call. b Solving the problem. c Greeting the customer. 10 What should a customer service agent not do? a Interrupt the customer. b Listen carefully c Speak politely.

Froggy Jumps

Telephone ettiqueteVersión en línea

Play about telephone ettiquete

por Natalia Duncan

What is telephone etiquette?

The way we speak and behave during a phone call

The rules for writing emails.

A type of computer software.

Why is telephone etiquette important?

It helps create a positive customer experience.

It makes calls longer.

It helps sell more phones.

What should an agent not say to a customer?

"How may I help you today?"

"That's not my problem."

"Thank you for your patience."

What should you do before ending a call?

Hang up immediately.

Ask if the customer needs anything else.

Stay silent.

What tone of voice should you use with customers?

Bored and quiet.

Angry and loud.

Friendly and professional

Which is an example of polite language?

"Whatever."

"Please."

"Hurry up."

What should you say instead of "I don't know"?

"Call back tomorrow."

"That's not my problem."

"Let me find that information for you."

What question should you ask before ending the call?

"Is there anything else I can help you with today?"

"Why did you call?"

"Do you want to call again?"

Which part of the call comes first?

Closing the call.

Solving the problem.

Greeting the customer.

What should a customer service agent not do?

Interrupt the customer.

Listen carefully

Speak politely.

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Telephone ettiquete

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Telephone ettiqueteVersión en línea

por Natalia Duncan

What is telephone etiquette?

Why is telephone etiquette important?

What should an agent not say to a customer?

What should you do before ending a call?

What tone of voice should you use with customers?

Which is an example of polite language?

What should you say instead of "I don't know"?

What question should you ask before ending the call?

Which part of the call comes first?

What should a customer service agent not do?