GLOSSARY VI — Term 3

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vocabulary related to customer service, product performance, and quality feedback (e.g., customer support, reliability, satisfaction, service quality).

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Campus Virtual Santoto Bucaramanga

Colombia

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GLOSSARY VI — Term 3

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GLOSSARY VI — Term 3


Froggy Jumps GLOSSARY VI — Term 3Versión en línea vocabulary related to customer service, product performance, and quality feedback (e.g., customer support, reliability, satisfaction, service quality). por Campus Virtual Santoto Bucaramanga 1 Something given to make up for a problem or inconvenience. a COMPENSATION b SURVEY c EXPERIENCE 2 Polite behavior toward customers. a DAMAGE b COURTESY c INCIDENT 3 The complete experience a customer has with a company. a PACKAGING b CUSTOMER JOURNEY c COMPENSATION 4 Assistance provided to customers before, during, or after a purchase. a CUSTOMER SUPPORT b FOLLOW-UP c INCIDENT 5 Physical harm to a product. a DAMAGE b FUNCTION c DEFECT 6 An imperfection that affects a product's quality. a ESCALATION b CUSTOMER SUPPORT c DEFECT 7 The feeling of being unhappy with a product or service. a DISSATISFACTION b RESOLUTION TIME c REVIEW 8 The ability of a product to last a long time. a DURABILITY b SATISFACTION c RESPONSIVENESS 9 The process of sending an issue to a higher level of support. a ESCALATION b RETENTION c SERVICE QUALITY 10 What a customer believes will happen or be provided. a ESCALATION b USER-FRIENDLY c EXPECTATION 11 A characteristic or function of a product. a DEFECT b COMPENSATION c FEATURE 12 An event that causes a customer problem. a SUGGESTION b RATING c INCIDENT 13 A request for information about a product or service. a FUNCTION b INQUIRY c EXPERIENCE 14 Continued support and preference for a company or brand. a RESPONSIVENESS b INCIDENT c LOYALTY 15 A failure to operate correctly. a RATING b MALFUNCTION c SURVEY 16 The materials used to wrap and protect a product. a PACKAGING b CUSTOMER SUPPORT c DAMAGE 17 How well a product works. a MALFUNCTION b SUGGESTION c PERFORMANCE 18 A score given to evaluate a product or service. a RATING b COURTESY c ERROR 19 The ability of a product to work consistently. a RELIABILITY b DEFECT c EXPERIENCE 20 An act of asking for something. a SERVICE QUALITY b SURVEY c REQUEST 21 The amount of time needed to solve an issue. a DURABILITY b RESOLUTION TIME c INQUIRY 22 The speed at which a company reacts to customer needs. a RESPONSIVENESS b DEFECT c CUSTOMER JOURNEY 23 The ability of a company to keep its customers. a CUSTOMER SUPPORT b RETENTION c SERVICE REPRESENTATIVE 24 A written evaluation of a product or service. a REVIEW b CUSTOMER SUPPORT c PERFORMANCE 25 A detailed description of a product's characteristics. a SUGGESTION b SPECIFICATION c SURVEY 26 An idea offered to improve something. a FOLLOW-UP b SUGGESTION c TESTIMONIAL 27 A set of questions used to collect customer opinions. a PACKAGING b SURVEY c EXPECTATION 28 A statement from a customer describing their experience. a REVIEW b DURABILITY c TESTIMONIAL 29 Easy to use and understand. a USER-FRIENDLY b FUNCTION c CUSTOMER JOURNEY

GLOSSARY VI — Term 3

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GLOSSARY VI — Term 3Versión en línea

por Campus Virtual Santoto Bucaramanga

Something given to make up for a problem or inconvenience.

Polite behavior toward customers.

The complete experience a customer has with a company.

Assistance provided to customers before, during, or after a purchase.

Physical harm to a product.

An imperfection that affects a product's quality.

The feeling of being unhappy with a product or service.

The ability of a product to last a long time.

The process of sending an issue to a higher level of support.

What a customer believes will happen or be provided.

A characteristic or function of a product.

An event that causes a customer problem.

A request for information about a product or service.

Continued support and preference for a company or brand.

A failure to operate correctly.

The materials used to wrap and protect a product.

How well a product works.

A score given to evaluate a product or service.

The ability of a product to work consistently.

An act of asking for something.

The amount of time needed to solve an issue.

The speed at which a company reacts to customer needs.

The ability of a company to keep its customers.

A written evaluation of a product or service.

A detailed description of a product's characteristics.

An idea offered to improve something.

A set of questions used to collect customer opinions.

A statement from a customer describing their experience.

Easy to use and understand.