Working Across Cultures

Froggy Jumps

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Mexico/Colombia vs. U.S. communication

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MARSH

México

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Working Across Cultures


Froggy Jumps Working Across CulturesVersión en línea Mexico/Colombia vs. U.S. communication por MARSH 1 Your MD writes: “Please revise this and send it back today.” What’s the best reply? a “I’ll try.” b “Okay, I’ll do my best.” c “Absolutely—what time today do you need it? I can send the revised version by 3 PM.” 2 Your manager says: “Can you be more concise?” Best response? a “Okay. What length or format do you want? I’ll resend a shorter version in 15 minutes.” b “Noted.” c “I don’t understand.” 3 You’re not sure you can meet a deadline. What should you do first? a Flag the risk early with a realistic update b Say “I’ll try” to be polite c Stay silent until you know for sure 4 Your MD says: “Work on this as soon as possible.” Best next step? a Reply: “Okay” and do it whenever you can b Ask: “Do you need this today, tomorrow, or later this week?” c Ignore it until you finish other tasks 5 You receive a same-day request but you’re overloaded. Best response? a “I’ll try to squeeze it in.” b “That’s impossible.” c “I can do X by 3 PM. To meet 5 PM, which task should I deprioritize?” 6 Which is the weakest (most vague) deadline statement? a “Maybe later today.” b “I can send it by end of day Friday.” c “I can send it by noon.” 7 Which phrase is most likely to be misread as “not taking ownership” in a U.S. context? a “Let’s see.” b “Quick update: I’m on track for tomorrow.” c “I want to flag a possible delay.” 8 In the USA, feedback is often: a Direct, candid b Tactful, layered c Always delivered privately and indirectly 9 Tone in the USA tends to be: a Warmer, more relational b Highly formal and indirect c Shorter, efficient 10 What’s Missing?” (identify the best next move) Message: “I may need more time because of X.” What’s the best missing piece to add? a A longer explanation b A specific new delivery time and what you can deliver now c Nothing—stop there 11 Message: “Attached is the updated file.” What’s a strong professional add-on (brief + polite)? a “Let’s see what you think.” b “I worked really hard on this.” c “Please let me know if you’d like changes.” 12 Being brief and clear is often appreciated in professional communication. a True b False c It depends 13 A good update includes what will be delivered and by when (not only effort or intention). a False b It depends on the c True 14 You should always match the U.S. style (short/efficient) and avoid relational tone completely. a True b False c It depends 15 If a manager says “ASAP,” you should confirm whether it means today, tomorrow, or this week. a True b False c It depends 16 In cross-cultural work, misunderstandings can happen even when everyone has good intentions. a True b False c It depends

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Working Across Cultures

Froggy Jumps

Sobre esta actividad

Creada por

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Froggy Jumps

Working Across CulturesVersión en línea

por MARSH

Your MD writes: “Please revise this and send it back today.” What’s the best reply?

Your manager says: “Can you be more concise?” Best response?

You’re not sure you can meet a deadline. What should you do first?

Your MD says: “Work on this as soon as possible.” Best next step?

You receive a same-day request but you’re overloaded. Best response?

Which is the weakest (most vague) deadline statement?

Which phrase is most likely to be misread as “not taking ownership” in a U.S. context?

In the USA, feedback is often:

Tone in the USA tends to be:

What’s Missing?” (identify the best next move) Message: “I may need more time because of X.” What’s the best missing piece to add?

Message: “Attached is the updated file.” What’s a strong professional add-on (brief + polite)?

Being brief and clear is often appreciated in professional communication.

A good update includes what will be delivered and by when (not only effort or intention).

You should always match the U.S. style (short/efficient) and avoid relational tone completely.

If a manager says “ASAP,” you should confirm whether it means today, tomorrow, or this week.

In cross-cultural work, misunderstandings can happen even when everyone has good intentions.