Week 2 PL Review Activity

Froggy Jumps

Jugadas 17 %Acierto 89 Tiempo medio 12:07

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Review of Week 2 Review material

Creada por

Ari Clark

Estados Unidos

Este juego es una version de

Week 1 PL Review Activity Day 4

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Week 2 PL Review Activity


Froggy Jumps Week 2 PL Review ActivityVersión en línea Review of Week 2 Review material por Ari Clark 1 Which is referred to as a standard income calculation? a Commission b Salary c Bonus 2 How many months of commission history must the member have in order for the income to be included? a 6 b 2 c 3 3 What tab shows us the member's pre approved tier? a Offers b Documents c Underwriting 4 What verification is needed when making an outbound call? a Full name, DOB AND last 4 of SSN b Full name, DOB OR last 4 of SSN c Full Name, DOB, and Address 5 When filing a complaint, agents should first check the Complaint history for duplicates. a True b False c It depends 6 Complaints for non members are filed in.....? a Atlas b PEGA c MOHELA 7 The process following up on pending applications is called... a Application Review b MER c SCOUR 8 Tiers 1-3 only require a recent paystub or AVOE showing current year's bonus for income verification. a False b True c It depends 9 The Pay Date Decimal Chart helps us to calculate which type of income? a Variable Income b Standard Income c Total Income 10 Which of the following would be considered a complaint? a "Your website makes it hard for me to upload documents." b "This process has been very frustrating." c "Is there an easier way to check my application status?" 11 Which of the following would be considered an inquiry? a "Your website makes it hard for me to upload documents." b "This process has been very frustrating." c "Is there an easier way to check my application status?" 12 Which of the following would be considered feedback? a "This process has been very frustrating." b "Your website makes it hard for me to upload documents." c "Is there an easier way to check my application status?" 13 What time of year would require us to request an EOY paystub to calculate variable income? a January-March b January-August c We always need an EOY paystub to do a variable calculation 14 You're not sure if you need to file a complaint, what should you do? a If you're not sure, don't file one b File one just in case c Double check with your peers 15 Which of the following would be considered an escalated complaint? a "I'm frustrated that this process has been taking so long." b "You guys tricked me, I was promised a specific offer and now it's changing." c "It's been very annoying having to upload so many documents." 16 You're going to file a complaint, but you notice there is an open complaint for the same thing. What should you do? a Don't file a new complaint, and reach out to the agent working the open complaint b File a new complaint because the member is still having the same issue c Don't take any action 17 The member stated they were frustrated with not being able to upload documents, but you were able to de-escalate and fix their issue. How should you log the complaint? a Escalated Unresolved b Non-escalated Unresolved c Non-escalated Resolved 18 If you're filling a non-escalated complaint that needs further intervention to resolve, how should you log the complaint a Non-escalated Unresolved b Non-escalated Resolved c Escalated Unresolved

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Week 2 PL Review Activity

Froggy Jumps

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Week 2 PL Review ActivityVersión en línea

por Ari Clark

Which is referred to as a standard income calculation?

How many months of commission history must the member have in order for the income to be included?

What tab shows us the member's pre approved tier?

What verification is needed when making an outbound call?

When filing a complaint, agents should first check the Complaint history for duplicates.

Complaints for non members are filed in.....?

The process following up on pending applications is called...

Tiers 1-3 only require a recent paystub or AVOE showing current year's bonus for income verification.

The Pay Date Decimal Chart helps us to calculate which type of income?

Which of the following would be considered a complaint?

Which of the following would be considered an inquiry?

Which of the following would be considered feedback?

What time of year would require us to request an EOY paystub to calculate variable income?

You're not sure if you need to file a complaint, what should you do?

Which of the following would be considered an escalated complaint?

You're going to file a complaint, but you notice there is an open complaint for the same thing. What should you do?

The member stated they were frustrated with not being able to upload documents, but you were able to de-escalate and fix their issue. How should you log the complaint?

If you're filling a non-escalated complaint that needs further intervention to resolve, how should you log the complaint