Member Web Support Essentials

Froggy Jumps

Jugadas 0

Crear copia

Sobre esta actividad

Key Member Web training concepts

Creada por

Michelle

Estados Unidos

Descarga la versión para jugar en papel

Top 10 resultados

Todavía no hay resultados para este juego. ¡Sé el primero en aparecer en el ranking! Inicia sesión para identificarte.

Crea tu propio juego gratis desde nuestro creador de juegos

Compite contra tus amigos para ver quien consigue la mejor puntuación en esta actividad

Crear reto

Quiz de Culpa mía película

Yamila Chavez

Argentina

(170)

Demuestra cuánto sabes sobre la película Culpa mía con este divertido quiz.
Salva a la Ranita

Melanie Rodriguez

Estados Unidos

(334)

Contesta las siguientes multiplicaciones correctamente para salvar a la ranita y evitar que caiga al agua, mucha suerte!
Sabiduría animal

Educaplay Educational Resources

España

(15307)

Conviértete en un genio del Reino Animal
OPEN UP 6 UNIT 1 VOCABULARY

karen blixen

España

(97)

Repasamos el vocabulario de la unidad
El valle de los lobos

Marcos Signes

España

(107)

20 preguntas de este maravilloso libro


Froggy Jumps Member Web Support EssentialsVersión en línea Key Member Web training concepts por Michelle 1 What is the primary goal of Member Web calls? a Trouble shoot solutions while documenting steps taken, b Escalate all issues to assistance requests c Log every issue for follow-up 2 Which action is recommended first when a member has a registration issue? a Manually register the member. b Ask if someone can call them back later c Verify the information entered is correct. 3 Which verification methods must be used before manual registration, or magic links can be used? a Mobile Match or KBA b Face ID or PIN c Biometric login or CAPTCHA 4 What address is needed during the registration process? a The physical address on file exactly as on file. b A PO BOX c A physical address that best matches what is prepopulated. 5 What should you ensure about a member’s name during registration? a Use the nickname commonly used b Name matches on file with correct suffixes c Include full middle names for accuracy 6 Which password requirement is specified for Member Web? a 12 characters with at least one symbol b 14 plus characters with 3 of 4 character types c 8 characters with letters only 7 What should you do if a verification email isn’t received? a Resend the email repeatedly until it lands b Ignore it and wait for a call back c Check spam and add to safe sender list 8 What is the recommended handling of password resets? a Send magic links without troubleshooting b Follow the one-note guide for steps c Skip verification to save time 9 Which of the following is a self-service transaction available on the Member Web? a Update beneficiaries b Update ABC information c Apply for new insurance coverage 10 What is a critical step before escalating a tricky issue? a Record a generic note b Get a good call back number c Complete and document troubleshooting steps including email address. 11 Beneficiaries can be updated online unless... a Beneficiary is a trust b Beneficiary is per stirpes c All of the above

Froggy Jumps

Member Web Support EssentialsVersión en línea

Key Member Web training concepts

por Michelle

What is the primary goal of Member Web calls?

Trouble shoot solutions while documenting steps taken,

Escalate all issues to assistance requests

Log every issue for follow-up

Which action is recommended first when a member has a registration issue?

Manually register the member.

Ask if someone can call them back later

Verify the information entered is correct.

Which verification methods must be used before manual registration, or magic links can be used?

Mobile Match or KBA

Face ID or PIN

Biometric login or CAPTCHA

What address is needed during the registration process?

The physical address on file exactly as on file.

A PO BOX

A physical address that best matches what is prepopulated.

What should you ensure about a member’s name during registration?

Use the nickname commonly used

Name matches on file with correct suffixes

Include full middle names for accuracy

Which password requirement is specified for Member Web?

12 characters with at least one symbol

14 plus characters with 3 of 4 character types

8 characters with letters only

What should you do if a verification email isn’t received?

Resend the email repeatedly until it lands

Ignore it and wait for a call back

Check spam and add to safe sender list

What is the recommended handling of password resets?

Send magic links without troubleshooting

Follow the one-note guide for steps

Skip verification to save time

Which of the following is a self-service transaction available on the Member Web?

Update beneficiaries

Update ABC information

Apply for new insurance coverage

What is a critical step before escalating a tricky issue?

Record a generic note

Get a good call back number

Complete and document troubleshooting steps including email address.

Beneficiaries can be updated online unless...

Beneficiary is a trust

Beneficiary is per stirpes

All of the above

Puedes integrar el juego en un LMS compatible con LTI 1.1 o LTI 1.3 como Canvas, Moodle, o Blackboard. De esta manera podrás guardar las puntuaciones automáticamente en el libro de calificaciones de esa plataforma.

Member Web Support Essentials

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

Top juegos

Froggy Jumps

Quiz de Culpa mía película

Froggy Jumps

Salva a la Ranita

Froggy Jumps

Sabiduría animal

Froggy Jumps

OPEN UP 6 UNIT 1 VOCABULARY

Froggy Jumps

El valle de los lobos

Froggy Jumps

Member Web Support EssentialsVersión en línea

por Michelle

What is the primary goal of Member Web calls?

Which action is recommended first when a member has a registration issue?

Which verification methods must be used before manual registration, or magic links can be used?

What address is needed during the registration process?

What should you ensure about a member’s name during registration?

Which password requirement is specified for Member Web?

What should you do if a verification email isn’t received?

What is the recommended handling of password resets?

Which of the following is a self-service transaction available on the Member Web?

What is a critical step before escalating a tricky issue?

Beneficiaries can be updated online unless...

		%
	Anónimo	%
		%
		%