Individual Assessment

Froggy Jumps

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What do you remember?

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Adeline

Singapur

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Individual Assessment


Froggy Jumps Individual AssessmentVersión en línea What do you remember? por Adeline 1 Which of the following best describes an incident in the context of business operations? a An event within normal operations without any risk impact b An event beyond normal operations with risk impact c An event qualifies as an incident only if it results in financial loss 2 What is the first step to take upon identification of an incident? a Perform a root cause analysis b Perform an impact assessment c Log a Reportable Event in Archer 3 An administrative oversight resulted in a financial loss of CA$9,800 to Manulife, but an additional CA$500 service recovery vouchers will be provided to impacted customers. Does this constitute a reportable event? a No, as service recovery vouchers are not considered b No, as primary loss is below the reporting threshold c Yes, as total impact exceeds the reporting threshold 4 A system error led to incorrect fund switch processing for 70 policyowners. The issue was identified the next day and all transactions were reversed and reprocessed using correct fund prices. Does this constitute a reportable event? a No, as policyowners did not suffer any adverse impact b Yes, as more than 10 policyowners were affected c Subject to outcome of regulatory breach assessment 5 Investigation substantiated that an agent has defrauded 6 policyowners, resulting in a financial loss of CA$800 per policyowner. Does this constitute a reportable event? a Yes, because it is a fraud incident b No, because less than 10 policyowners were affected c No, because total impact is below the reporting threshold 6 A late submission of a regulatory report resulted in a breach of regulatory guidelines, with no financial impact. Does this constitute a reportable event? a Yes, as regulatory breaches are reportable b No, unless regulatory breaches led to financial impact c No, as there is no financial impact 7 What is the required timeline to log Reportable Events in Archer? a Within 14 business days of incident discovery b Within 14 calendar days of incident discovery c Within 14 calendar days of incident occurrence 8 What is the purpose of performing a root cause analysis? a To determine responsible individuals and assign accountability b To identify underlying reasons and develop CAP c To document the incident details for closure 9 Which of the following best describes an essential attribute of an effective corrective action plan (CAP)? a CAP should focus on resolving issues promptly b CAP should be practical and supported by management c CAP should be specific, measurable, achievable, reliable, and time-bound 10 Which of the following correctly describes the required timeline to close a Reportable Event (RE) in Archer? a 90/180 days from RE creation date b 90/180 days from incident discovery date c All RE must be closed within 90 days unless extended

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Individual Assessment

Froggy Jumps

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Individual AssessmentVersión en línea

por Adeline

Which of the following best describes an incident in the context of business operations?

What is the first step to take upon identification of an incident?

An administrative oversight resulted in a financial loss of CA$9,800 to Manulife, but an additional CA$500 service recovery vouchers will be provided to impacted customers. Does this constitute a reportable event?

A system error led to incorrect fund switch processing for 70 policyowners. The issue was identified the next day and all transactions were reversed and reprocessed using correct fund prices. Does this constitute a reportable event?

Investigation substantiated that an agent has defrauded 6 policyowners, resulting in a financial loss of CA$800 per policyowner. Does this constitute a reportable event?

A late submission of a regulatory report resulted in a breach of regulatory guidelines, with no financial impact. Does this constitute a reportable event?

What is the required timeline to log Reportable Events in Archer?

What is the purpose of performing a root cause analysis?

Which of the following best describes an essential attribute of an effective corrective action plan (CAP)?

Which of the following correctly describes the required timeline to close a Reportable Event (RE) in Archer?