Complaints to Resolutions

Froggy Jumps

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Handling complaints and apologies

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2512021184 Sarah Hutagalung

Indonesia

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Froggy Jumps Complaints to ResolutionsVersión en línea Handling complaints and apologies por 2512021184 Sarah Hutagalung 1 A friend missed your birthday party. They text you: ‘____, something came up last minute. Which fits be? a My bad b It's about time c I demand an explanation 2 Which is the MOST FORMAL way to apologize in a business email? a Please accept my sincere apologies for the inconvenience caused. b Oops, My bad - won't happen again. c Whatever, sorry I guess. 3 A waiter brought the wrong dish. The politest opener is... a Excuse me, I'm afraid there's a problem with my order. b Hey! Wrong food! c I've had enough of this restaurant! 4 Which sentence OFFERS a solution? a Would it help if I refunded your purchase today? b I really must insist! c When did you first notice the problem? 5 Reassuring a customer at the END of a complaint call, you would say.... a I demand to speak to the manager. b You have my word it won't happen again. c That's your problem, not mine. 6 Which one is a CLARIFICATION question? a This is completely unacceptable! b I owe you an apology. c Just to confirm, you're saying the package never arrived? 7 Customer: "The product arrived damaged." Employee: "I sincerely apologize. We can send a replacement immediately." The employee's response includes: ... a Complaining and arguing b Apologizing and resolving the problem c Complaining and apologizing

Froggy Jumps

Complaints to ResolutionsVersión en línea

Handling complaints and apologies

por 2512021184 Sarah Hutagalung

A friend missed your birthday party. They text you: ‘____, something came up last minute. Which fits be?

My bad

It's about time

I demand an explanation

Which is the MOST FORMAL way to apologize in a business email?

Please accept my sincere apologies for the inconvenience caused.

Oops, My bad - won't happen again.

Whatever, sorry I guess.

A waiter brought the wrong dish. The politest opener is...

Excuse me, I'm afraid there's a problem with my order.

Hey! Wrong food!

I've had enough of this restaurant!

Which sentence OFFERS a solution?

Would it help if I refunded your purchase today?

I really must insist!

When did you first notice the problem?

Reassuring a customer at the END of a complaint call, you would say....

I demand to speak to the manager.

You have my word it won't happen again.

That's your problem, not mine.

Which one is a CLARIFICATION question?

This is completely unacceptable!

I owe you an apology.

Just to confirm, you're saying the package never arrived?

Customer: "The product arrived damaged." Employee: "I sincerely apologize. We can send a replacement immediately." The employee's response includes: ...

Complaining and arguing

Apologizing and resolving the problem

Complaining and apologizing

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Complaints to Resolutions

Froggy Jumps

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Complaints to ResolutionsVersión en línea

por 2512021184 Sarah Hutagalung

A friend missed your birthday party. They text you: ‘____, something came up last minute. Which fits be?

Which is the MOST FORMAL way to apologize in a business email?

A waiter brought the wrong dish. The politest opener is...

Which sentence OFFERS a solution?

Reassuring a customer at the END of a complaint call, you would say....

Which one is a CLARIFICATION question?

Customer: "The product arrived damaged." Employee: "I sincerely apologize. We can send a replacement immediately." The employee's response includes: ...

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