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Froggy Jumps

Jugadas 3 %Acierto 20 Tiempo medio 00:18

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Sobre esta actividad

Tracking, RTS Processes, and ServiceNow Rejections.

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Razan

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Froggy Jumps RefresherVersión en línea Tracking, RTS Processes, and ServiceNow Rejections. por Razan 1 What tracking status does Vinted prioritize in "Delivered Not Received" cases: a The carrier's tracking status b The Vinted tracking status c The buyer's manual confirmation 2 If a member requests more time within their initial 48H + response window to ship the item, how many additional days can an agent allow? a 2 business days b 3 calendar days c 5 calendar days 3 Tag Management: Under what specific condition can the PENDING_35D tag be added to a ticket, and to which ticket do we add it a When a member needs more time to find a parcel. b When waiting for a buyer to confirm a Return to Sender parcel. c Only for member tickets related to an ongoing carrier escalation. 4 In the "Delivered Not Received" Type Table, what does TYPE 1 indicate? a No claim to the carrier. b Proof must be collected from the recipient. c Proof must be collected from the sender. 5 What is the longest possible delivery time allowed for all integrated carriers before a parcel is officially considered lost? a 10 calendar days b 14 business days c 25 business days 6 If a returning parcel does not arrive back to the seller and is officially considered lost, which compensation reason should be used? a Not delivered within deadline. b Carrier rejection c Suspicious member 7 If the last status on a carrier's tracking during a return is "Held at PO", what procedure must the agent follow? a Suspend the transaction and ask the seller to wait b Manually complete the transaction. c Treat the case as "Delivered not received" . 8 If the member was inquiring about not receiving their wallet refund, and the refund was processed a couple of hours ago, how should we handle it? a Change the queue since this is out of our scope. b Tell the member to wait until the 24-hour firts. c Non of the above. 9 If you had this case, how would you locate the transaction? https://desk.vinted.net/tickets/137091917 a Done b c 10 Is this case within our scope? 137070845 a No b Yes c

Froggy Jumps

RefresherVersión en línea

Tracking, RTS Processes, and ServiceNow Rejections.

por Razan

What tracking status does Vinted prioritize in "Delivered Not Received" cases:

The carrier's tracking status

The Vinted tracking status

The buyer's manual confirmation

If a member requests more time within their initial 48H + response window to ship the item, how many additional days can an agent allow?

2 business days

3 calendar days

5 calendar days

Tag Management: Under what specific condition can the PENDING_35D tag be added to a ticket, and to which ticket do we add it

When a member needs more time to find a parcel.

When waiting for a buyer to confirm a Return to Sender parcel.

Only for member tickets related to an ongoing carrier escalation.

In the "Delivered Not Received" Type Table, what does TYPE 1 indicate?

No claim to the carrier.

Proof must be collected from the recipient.

Proof must be collected from the sender.

What is the longest possible delivery time allowed for all integrated carriers before a parcel is officially considered lost?

10 calendar days

14 business days

25 business days

If a returning parcel does not arrive back to the seller and is officially considered lost, which compensation reason should be used?

Not delivered within deadline.

Carrier rejection

Suspicious member

If the last status on a carrier's tracking during a return is "Held at PO", what procedure must the agent follow?

Suspend the transaction and ask the seller to wait

Manually complete the transaction.

Treat the case as "Delivered not received" .

If the member was inquiring about not receiving their wallet refund, and the refund was processed a couple of hours ago, how should we handle it?

Change the queue since this is out of our scope.

Tell the member to wait until the 24-hour firts.

Non of the above.

If you had this case, how would you locate the transaction? https://desk.vinted.net/tickets/137091917

Done

Is this case within our scope? 137070845

Yes

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Froggy Jumps

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Froggy Jumps

RefresherVersión en línea

por Razan

What tracking status does Vinted prioritize in "Delivered Not Received" cases:

If a member requests more time within their initial 48H + response window to ship the item, how many additional days can an agent allow?

Tag Management: Under what specific condition can the PENDING_35D tag be added to a ticket, and to which ticket do we add it

In the "Delivered Not Received" Type Table, what does TYPE 1 indicate?

What is the longest possible delivery time allowed for all integrated carriers before a parcel is officially considered lost?

If a returning parcel does not arrive back to the seller and is officially considered lost, which compensation reason should be used?

If the last status on a carrier's tracking during a return is "Held at PO", what procedure must the agent follow?

If the member was inquiring about not receiving their wallet refund, and the refund was processed a couple of hours ago, how should we handle it?

If you had this case, how would you locate the transaction? https://desk.vinted.net/tickets/137091917

Is this case within our scope? 137070845

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