Topic #2 Good vs Bad Calls

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Professional call etiquette

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Froggy Jumps Topic #2 Good vs Bad CallsVersión en línea Professional call etiquette por MARSH 1 When starting a call with an MD, what is a courteous opener for a follow-up? a “Good morning, I’d like to provide a quick update on…” b “Do you have a minute for a quick rant?” c “Hey, I’ve got news for you now.” 2 What is the best way to structure an expense report inquiry to an MD? a State the purpose, summarize the item, then request a decision or confirmation b Ask for forgiveness and explain delays immediately c Deliver all details without asking for a decision 3 How should you close a call delivering news that may be sensitive? a Summarize the key point, offer next steps, and invite questions b Demand a quick decision on the spot c End abruptly to avoid discomfort 4 Which phrase best shows courtesy when requesting an update? a “Could you please spare a moment for a quick update?” b “I expect a reply right now.” c “I need this done, so figure it out.” 5 What is an effective tone when making follow-up calls to MDs? a Professional, concise, and respectful b Casual and chatty c Aggressive and pushy 6 How should you handle a delay in an expense report during a call? a Explain the reason briefly and propose a revised timeline b Avoid the topic and hope they forget c Ask them to redo everything from scratch 7 Which practice helps ensure clarity when delivering news? a Avoid mentioning impact to avoid concern b State the impact and implications for the MD’s priorities c Provide every minute detail of the process 8 What is a recommended greeting when contacting an MD for a follow-up? a “You’ll want to hear this now.” b “Hello [Name], this is [Your Name] with a brief update on…” c “Yo, quick update incoming.” 9 When following up on multiple items, how should you organize the call? a Group items by priority and address each with a concise summary b Address items randomly to save time c Only discuss the highest priority item 10 What is a good closing line after delivering a news update? a “That’s all, move on with your day.” b “I’ll wait for your instructions.” c “Please let me know if you’d like any further details or next steps.”

Froggy Jumps

Topic #2 Good vs Bad CallsVersión en línea

Professional call etiquette

por MARSH

When starting a call with an MD, what is a courteous opener for a follow-up?

“Good morning, I’d like to provide a quick update on…”

“Do you have a minute for a quick rant?”

“Hey, I’ve got news for you now.”

What is the best way to structure an expense report inquiry to an MD?

State the purpose, summarize the item, then request a decision or confirmation

Ask for forgiveness and explain delays immediately

Deliver all details without asking for a decision

How should you close a call delivering news that may be sensitive?

Summarize the key point, offer next steps, and invite questions

Demand a quick decision on the spot

End abruptly to avoid discomfort

Which phrase best shows courtesy when requesting an update?

“Could you please spare a moment for a quick update?”

“I expect a reply right now.”

“I need this done, so figure it out.”

What is an effective tone when making follow-up calls to MDs?

Professional, concise, and respectful

Casual and chatty

Aggressive and pushy

How should you handle a delay in an expense report during a call?

Explain the reason briefly and propose a revised timeline

Avoid the topic and hope they forget

Ask them to redo everything from scratch

Which practice helps ensure clarity when delivering news?

Avoid mentioning impact to avoid concern

State the impact and implications for the MD’s priorities

Provide every minute detail of the process

What is a recommended greeting when contacting an MD for a follow-up?

“You’ll want to hear this now.”

“Hello [Name], this is [Your Name] with a brief update on…”

“Yo, quick update incoming.”

When following up on multiple items, how should you organize the call?

Group items by priority and address each with a concise summary

Address items randomly to save time

Only discuss the highest priority item

What is a good closing line after delivering a news update?

“That’s all, move on with your day.”

“I’ll wait for your instructions.”

“Please let me know if you’d like any further details or next steps.”

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Topic #2 Good vs Bad Calls

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Froggy Jumps

Topic #2 Good vs Bad CallsVersión en línea

por MARSH

When starting a call with an MD, what is a courteous opener for a follow-up?

What is the best way to structure an expense report inquiry to an MD?

How should you close a call delivering news that may be sensitive?

Which phrase best shows courtesy when requesting an update?

What is an effective tone when making follow-up calls to MDs?

How should you handle a delay in an expense report during a call?

Which practice helps ensure clarity when delivering news?

What is a recommended greeting when contacting an MD for a follow-up?

When following up on multiple items, how should you organize the call?

What is a good closing line after delivering a news update?

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