Training Day 1 Assessment

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Training Day 1 Assessment

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Shahista Shaikh

India

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Froggy Jumps Training Day 1 AssessmentVersión en línea Training Day 1 Assessment por Shahista Shaikh 1 Which topic focuses on explaining the EuroKids digital presence? a Telephone Etiquette b Call Opening c EuroKids Website in detail 2 Which schooling stage comes immediately after Pre-primary? a Higher Secondary b Secondary c Primary 3 What is the purpose of explaining the difference between preschool and mainline school? a To compare salaries of staff b To understand educational structure and programs c To discuss marketing plans 4 Which of the following is part of Telephone Etiquette training? a Recruitment Process b Probing c None of the above 5 What does paraphrasing mean in telephone etiquette? a Disconnecting the call b Repeating the exact same sentence c Explaining the same message in different words 6 Which skill is important while ending a professional customer interaction? a Mute b Hold c Closing 7 Which of the following topics is related to communication handling skills? a LHL History b EuroKids Programs c Telephone Etiquette 8 What information is covered under the LHL introduction session? a Employee salary structure b LHL history and business verticals c Customer complaint handling only 9 Which session provides detailed information about EuroKids online platforms and digital presence? a LHL Introduction b Probing Techniques c EuroKids Website in detail 10 Which topic gives trainees an understanding of the difference between preschool and mainline school education? a Call Closing b Preschool vs Mainline School explanation c Hold Procedure

Froggy Jumps

Training Day 1 AssessmentVersión en línea

Training Day 1 Assessment

por Shahista Shaikh

Which topic focuses on explaining the EuroKids digital presence?

Telephone Etiquette

Call Opening

EuroKids Website in detail

Which schooling stage comes immediately after Pre-primary?

Higher Secondary

Secondary

Primary

What is the purpose of explaining the difference between preschool and mainline school?

To compare salaries of staff

To understand educational structure and programs

To discuss marketing plans

Which of the following is part of Telephone Etiquette training?

Recruitment Process

Probing

None of the above

What does paraphrasing mean in telephone etiquette?

Disconnecting the call

Repeating the exact same sentence

Explaining the same message in different words

Which skill is important while ending a professional customer interaction?

Mute

Hold

Closing

Which of the following topics is related to communication handling skills?

LHL History

EuroKids Programs

Telephone Etiquette

What information is covered under the LHL introduction session?

Employee salary structure

LHL history and business verticals

Customer complaint handling only

Which session provides detailed information about EuroKids online platforms and digital presence?

LHL Introduction

Probing Techniques

EuroKids Website in detail

Which topic gives trainees an understanding of the difference between preschool and mainline school education?

Call Closing

Preschool vs Mainline School explanation

Hold Procedure

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Training Day 1 Assessment

Froggy Jumps

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Creada por

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Froggy Jumps

Training Day 1 AssessmentVersión en línea

por Shahista Shaikh

Which topic focuses on explaining the EuroKids digital presence?

Which schooling stage comes immediately after Pre-primary?

What is the purpose of explaining the difference between preschool and mainline school?

Which of the following is part of Telephone Etiquette training?

What does paraphrasing mean in telephone etiquette?

Which skill is important while ending a professional customer interaction?

Which of the following topics is related to communication handling skills?

What information is covered under the LHL introduction session?

Which session provides detailed information about EuroKids online platforms and digital presence?

Which topic gives trainees an understanding of the difference between preschool and mainline school education?

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