Danowsky Customer Service & Sales

Froggy Jumps

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Definitions from Customer Service

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Ann Danowsky

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Froggy Jumps Danowsky Customer Service & SalesVersión en línea Definitions from Customer Service por Ann Danowsky 1 The practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words. a Active listening b Ignoring c Listening & thinking about responese 2 Conscious or unconscious gestures and movements that express intentions. a Sign language b Body language cues c Talking 3 Questions that aim to get a short or yes/no answer. a Open ended question b Closed ended question c Easy question 4 Modifications to products that help them best meet the needs of the customers such as tailoring of clothing or installing additional memory on a laptop. a Alterations b Cross-selling c Layaway 5 A shopper who spends a lot of time checking out products and prices through online sites, visiting different stores, comparing retailer ads and/or getting the opinions of others. a Recreational shopper b Comparison shopper c Innovation/trend buyer 6 A business that has shareholders through publicly traded stock, and usually has centralized decision making for its multiple locations. a Private company b Franchise c Corporation 7 Recommending additional products that complement the customer's purchase. a Upselling b Cross-selling c Market selling 8 The help, information and recommendations that company representatives give to people who explore or buy its products and/or services. a Customer service b Distribution channel c Retail 9 A path through which a product travels from its creation to when it reaches the customer. a Omnichannel retail b Multi-channel retail c Distribution channel 10 People who purchase goods or services from a business. a Wholesalers b Manufacturers c Customers

Froggy Jumps

Danowsky Customer Service & SalesVersión en línea

Definitions from Customer Service

por Ann Danowsky

The practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words.

Active listening

Ignoring

Listening & thinking about responese

Conscious or unconscious gestures and movements that express intentions.

Sign language

Body language cues

Talking

Questions that aim to get a short or yes/no answer.

Open ended question

Closed ended question

Easy question

Modifications to products that help them best meet the needs of the customers such as tailoring of clothing or installing additional memory on a laptop.

Alterations

Cross-selling

Layaway

A shopper who spends a lot of time checking out products and prices through online sites, visiting different stores, comparing retailer ads and/or getting the opinions of others.

Recreational shopper

Comparison shopper

Innovation/trend buyer

A business that has shareholders through publicly traded stock, and usually has centralized decision making for its multiple locations.

Private company

Franchise

Corporation

Recommending additional products that complement the customer's purchase.

Upselling

Cross-selling

Market selling

The help, information and recommendations that company representatives give to people who explore or buy its products and/or services.

Customer service

Distribution channel

Retail

A path through which a product travels from its creation to when it reaches the customer.

Omnichannel retail

Multi-channel retail

Distribution channel

People who purchase goods or services from a business.

Wholesalers

Manufacturers

Customers

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Danowsky Customer Service & Sales

Froggy Jumps

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Danowsky Customer Service & SalesVersión en línea

por Ann Danowsky

The practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words.

Conscious or unconscious gestures and movements that express intentions.

Questions that aim to get a short or yes/no answer.

Modifications to products that help them best meet the needs of the customers such as tailoring of clothing or installing additional memory on a laptop.

A shopper who spends a lot of time checking out products and prices through online sites, visiting different stores, comparing retailer ads and/or getting the opinions of others.

A business that has shareholders through publicly traded stock, and usually has centralized decision making for its multiple locations.

Recommending additional products that complement the customer's purchase.

The help, information and recommendations that company representatives give to people who explore or buy its products and/or services.

A path through which a product travels from its creation to when it reaches the customer.

People who purchase goods or services from a business.

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