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Seimeaster a dó bliain a dó

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Brody O Donnell

Irlanda

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Froggy Jumps Scrúdú Oifig TosaighVersión en línea Seimeaster a dó bliain a dó por Brody O Donnell 1 What is a Functional Clue a Clue about technical quality and process b Clue about servicescape and non-human aspects c Clue about the human aspects and staff 2 What is a Mechanical Clue a Clue about technical quality and process b Clue about servicescape and non-human aspects c Clue about the human aspects and staff 3 What is a HumanicClue a Clue about technical quality and process b Clue about servicescape and non-human aspects c Clue about the human aspects and staff 4 What is Quality Control a Error detection and correction b Error prevention c Error ignoring 5 What is Quality Assurance a Error detection and correction b Error prevention c Error ignoring 6 What is Revenue Management a Optimising room rate b Optimising room occupancy and room rate c Increasing customer that return 7 What is Distressed Inventory a Inventory that is at risk of going unsold b Frusterating products c Inventory that two people booked 8 What is a Demand Generator a A hotel's ability to get rooms sold b Event that decreases demand c Event that increases demand 9 What is Constrained Demand a Demand less than inventory b Demand that exceeds inventory c Inventory to match demand 10 What is Unconstrained Demand a Demand less than inventory b Demand that exceeds inventory c Inventory to match demand 11 Booking Pace a The amount of rooms sold at a certain time b The speed at which rooms are sold for a certain period of time c How quickly reception can do a sale 12 Blackout Dates are: a Dates where no discounts are to be given b Dates where no rooms are to be sold c Dates where we have no rooms left 13 Revenue Displacement is: a A mis-match between bank statement and accounts b Forgetting your wallet c The oppurtunity cost of the money you spend as a business 14 CTA a Closed to Arrival b Cannot tell Anyone c Closed to Anyone 15 MLOS a My loin on steak b Maximum loan of supply c Minimum length of stay 16 BAR a Best Available Rate b Broad Alleyway Run c Bar And Restuarnt 17 What is Tacticle Rate Managemnet a Dynamic pricing with loyalty scheme customers b Price difference beyond rate fences, based on customer perceived value c Keeping rooms at highest availble rate unless its a returning guest 18 Rack rate is: a the highest rate for unconstrained demand b the best available rate c the lowest rate staff are allowed sell rooms for 19 What is Tacticle Discounting a Removing staffs ability to discount rooms b Discounting rooms to returning customers and business customers c Discounting rooms alot to cover short term costs 20 What is a Channel Manager a Cloud system that funnles all reservations to the pms and ensures Rate Parity b OTA's portal for business use c Manager who ensures standards of service in all areas of hotel 21 Rate Parity is: a Ensuring room rate is not too different from competition b Ensuring the same rate for rooms across all chanells c Preventing room rate from going underneath a certain threshhold 22 What are Stay Controls a Limitations on stay eg. MLOS, CTA b Preventing staff from booking in sister hotels c Staff reward system

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Froggy Jumps

Scrúdú Oifig TosaighVersión en línea

por Brody O Donnell

What is a Functional Clue

What is a Mechanical Clue

What is a HumanicClue

What is Quality Control

What is Quality Assurance

What is Revenue Management

What is Distressed Inventory

What is a Demand Generator

What is Constrained Demand

What is Unconstrained Demand

Booking Pace

Blackout Dates are:

Revenue Displacement is:

CTA

MLOS

BAR

What is Tacticle Rate Managemnet

Rack rate is:

What is Tacticle Discounting

What is a Channel Manager

Rate Parity is:

What are Stay Controls