Missing and Damaged Shipment Review

Froggy Jumps

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Review the procedures for creating IMRTs!

Creada por

Caitlyn

Estados Unidos

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Froggy Jumps Missing and Damaged Shipment ReviewVersión en línea Review the procedures for creating IMRTs! por Caitlyn 1 A customer calls in and tells you they are missing items from an order. What do you do? a Transfer them to Orders b Help them by looking at the order in Sales History c Help them by immediately creating an IMRT 2 What is an IMRT? a A replacement order a customer must pay for b Just a normal order, a customer buys online c A Free- Replacement Order 3 We can replace items ordered within how many days? (Without supervisor permission) a 90 b 60 c 30 4 How do you replace an item in a kit or enrollment? a Put in the kits item number b Put in the item number of the product from the kit and detail in the notes c Send to Solutions 5 We only replace items damaged by..... a the customer b Abeka, Weather and carrier damage c Abeka 6 When we create an IMRT we always create _________ in NAV to document a an email b a Navinote c a Concern 7 Where should we check first if an item is missing? a Open S. Order and Backorders b Sales History c Balance 8 If the item isn't in Open S. Orders or Backordered, where should you go next? a Open a Concern b Balance c Sales History 9 If the customer is missing DVDs, where do you go to make sure they were supposed to receive them? a NAV b APCOM c FAPPL 10 After we verify an item is not on back order, and they were supposed to receive the item, what is the last thing we need to do before we create an IMRT? a Track the Package b Ask a Supervisor c Create the IMRT

Froggy Jumps

Missing and Damaged Shipment ReviewVersión en línea

Review the procedures for creating IMRTs!

por Caitlyn

A customer calls in and tells you they are missing items from an order. What do you do?

Transfer them to Orders

Help them by looking at the order in Sales History

Help them by immediately creating an IMRT

What is an IMRT?

A replacement order a customer must pay for

Just a normal order, a customer buys online

A Free- Replacement Order

We can replace items ordered within how many days? (Without supervisor permission)

How do you replace an item in a kit or enrollment?

Put in the kits item number

Put in the item number of the product from the kit and detail in the notes

Send to Solutions

We only replace items damaged by.....

the customer

Abeka, Weather and carrier damage

Abeka

When we create an IMRT we always create _________ in NAV to document

an email

a Navinote

a Concern

Where should we check first if an item is missing?

Open S. Order and Backorders

Sales History

Balance

If the item isn't in Open S. Orders or Backordered, where should you go next?

Open a Concern

Balance

Sales History

If the customer is missing DVDs, where do you go to make sure they were supposed to receive them?

NAV

APCOM

FAPPL

After we verify an item is not on back order, and they were supposed to receive the item, what is the last thing we need to do before we create an IMRT?

Track the Package

Ask a Supervisor

Create the IMRT

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Missing and Damaged Shipment Review

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Froggy Jumps

Missing and Damaged Shipment ReviewVersión en línea

por Caitlyn

A customer calls in and tells you they are missing items from an order. What do you do?

What is an IMRT?

We can replace items ordered within how many days? (Without supervisor permission)

How do you replace an item in a kit or enrollment?

We only replace items damaged by.....

When we create an IMRT we always create _________ in NAV to document

Where should we check first if an item is missing?

If the item isn't in Open S. Orders or Backordered, where should you go next?

If the customer is missing DVDs, where do you go to make sure they were supposed to receive them?

After we verify an item is not on back order, and they were supposed to receive the item, what is the last thing we need to do before we create an IMRT?

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