Product Knowledge Test

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Product Knowledge Test - April

Creada por

Shahista Shaikh

India

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Froggy Jumps Product Knowledge TestVersión en línea Product Knowledge Test - April por Shahista Shaikh 1 Agent receives a franchise-related call. What is the correct approach? a Directly transfer the call b Take details, complete OTP, arrange a callback from franchise team, or guide them to the website c Close the enquiry stating no information is available 2 Agent receives a call regarding a marketing tie-up with EuroKids. Which disposition should be selected on the dialer? a Program Not Available b Other Enquiry c Disconnect Call 3 Customer asks about job opportunities at EuroKids. What is the correct response? a Share admission details and schedule a centre visit b Ask them to visit the centre c Share the official email ID: careers@lighthouse-learning.com 4 Parent asks: “Do you provide daycare facilities?” What should the agent do? a Confirm availability and share counsellor details b Deny the service due to lack of information c Request the parent to visit the center for accurate details 5 While checking details, the agent needs to place the call on hold. What is the correct hold process? a Mute the call and check details b Inform the parent, take permission, then place the call on hold c Keep silent and check details 6 Parent raises a complaint about their experience at a centre. What should the agent do? a Apologize and share the official email ID: Feedback@eurokidsindia.com b Argue with the parent c Transfer the call to the counsellor 7 Parent wants to enroll their child in a program not aligned with the age criteria. What should the agent do? a Deny admission outright b Explain eligibility criteria and recommend discussing with the counsellor c Modify the child’s DOB in the system 8 What is the core philosophy behind the Heureka Curriculum? a Exam-oriented learning b Digital-only learning c Visible thinking and experiential learning 9 Parent asks for fee details over the call before visiting the centre. What should the agent do? a Encourage a center visit and explain that the counsellor will provide accurate details b Refuse to answer c Share an estimated fee 10 What is meant by holistic development? a Development of mental and emotional aspects b Development of physical and emotional aspects c Development of physical, mental, and emotional aspects

Froggy Jumps

Product Knowledge TestVersión en línea

Product Knowledge Test - April

por Shahista Shaikh

Agent receives a franchise-related call. What is the correct approach?

Directly transfer the call

Take details, complete OTP, arrange a callback from franchise team, or guide them to the website

Close the enquiry stating no information is available

Agent receives a call regarding a marketing tie-up with EuroKids. Which disposition should be selected on the dialer?

Program Not Available

Other Enquiry

Disconnect Call

Customer asks about job opportunities at EuroKids. What is the correct response?

Share admission details and schedule a centre visit

Ask them to visit the centre

Share the official email ID: careers@lighthouse-learning.com

Parent asks: “Do you provide daycare facilities?” What should the agent do?

Confirm availability and share counsellor details

Deny the service due to lack of information

Request the parent to visit the center for accurate details

While checking details, the agent needs to place the call on hold. What is the correct hold process?

Mute the call and check details

Inform the parent, take permission, then place the call on hold

Keep silent and check details

Parent raises a complaint about their experience at a centre. What should the agent do?

Apologize and share the official email ID: Feedback@eurokidsindia.com

Argue with the parent

Transfer the call to the counsellor

Parent wants to enroll their child in a program not aligned with the age criteria. What should the agent do?

Deny admission outright

Explain eligibility criteria and recommend discussing with the counsellor

Modify the child’s DOB in the system

What is the core philosophy behind the Heureka Curriculum?

Exam-oriented learning

Digital-only learning

Visible thinking and experiential learning

Parent asks for fee details over the call before visiting the centre. What should the agent do?

Encourage a center visit and explain that the counsellor will provide accurate details

Refuse to answer

Share an estimated fee

What is meant by holistic development?

Development of mental and emotional aspects

Development of physical and emotional aspects

Development of physical, mental, and emotional aspects

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Product Knowledge Test

Froggy Jumps

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Creada por

Descarga la versión para jugar en papel

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Froggy Jumps

Product Knowledge TestVersión en línea

por Shahista Shaikh

Agent receives a franchise-related call. What is the correct approach?

Agent receives a call regarding a marketing tie-up with EuroKids. Which disposition should be selected on the dialer?

Customer asks about job opportunities at EuroKids. What is the correct response?

Parent asks: “Do you provide daycare facilities?” What should the agent do?

While checking details, the agent needs to place the call on hold. What is the correct hold process?

Parent raises a complaint about their experience at a centre. What should the agent do?

Parent wants to enroll their child in a program not aligned with the age criteria. What should the agent do?

What is the core philosophy behind the Heureka Curriculum?

Parent asks for fee details over the call before visiting the centre. What should the agent do?

What is meant by holistic development?

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