Hotel ESP: Front Desk English Quiz

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English for hotel staff

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makhliyo khayitova

Uzbekistán

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Hotel ESP: Front Desk English Quiz


Froggy Jumps Hotel ESP: Front Desk English QuizVersión en línea English for hotel staff por makhliyo khayitova 1 When a guest arrives, what is a polite front desk greeting? a Yo, check-in time? b Hey there, what’s up? c Good afternoon, welcome to the hotel. How can I help you? 2 Which phrase best asks for a guest’s reservation number? a Could you please provide your reservation number? b I don’t need your name, buddy. c Give me your room key now. 3 What is an appropriate way to confirm a booking date? a Could you confirm your check-in and check-out dates, please? b Are you staying forever? c Tell me when you’re leaving. 4 How should you respond to a guest requesting a wake-up call? a Certainly, what time would you like the wake-up call? b Sure, morning later. c Wake up call? Never heard of it. 5 What is suitable to say when a guest asks about Wi-Fi? a Connect to anything, password is random. b Wi‑Fi is broken, sorry. c Our Wi‑Fi network is [Network Name], password is on your key card. 6 How do you offer extra services without being pushy? a You must take a taxi now. b Ignore it, they’ll figure it out. c Would you like me to arrange airport transfer or dining reservations? 7 What phrase demonstrates good service for a faulty room issue? a Too busy, come back later. b Ignore it; it’s not our problem. c I’m sorry about that. I’ll have maintenance assist you right away. 8 Which line is appropriate when checking out a guest? a Leave your bag and go. b Thank you for staying with us. How was your stay, and is there anything else you need? c You’re done, bye. 9 What should you say to greet a guest entering the lobby? a What do you want? b Leave your name at the door. c Welcome to our hotel. How can I assist you today? 10 Which sentence helps handle a mistaken booking politely? a We can’t help with that, sorry. b Your booking is wrong, fix it yourself. c I’ll check your reservation details and update it if needed.

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Hotel ESP: Front Desk English Quiz

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Hotel ESP: Front Desk English QuizVersión en línea

por makhliyo khayitova

When a guest arrives, what is a polite front desk greeting?

Which phrase best asks for a guest’s reservation number?

What is an appropriate way to confirm a booking date?

How should you respond to a guest requesting a wake-up call?

What is suitable to say when a guest asks about Wi-Fi?

How do you offer extra services without being pushy?

What phrase demonstrates good service for a faulty room issue?

Which line is appropriate when checking out a guest?

What should you say to greet a guest entering the lobby?

Which sentence helps handle a mistaken booking politely?