Crisis Management Challenge

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Crisis Mgmt quiz

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Reyes González Karen Jaretzi

México

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Froggy Jumps Crisis Management ChallengeVersión en línea Crisis Mgmt quiz por Reyes González Karen Jaretzi 1 What is crisis management? a Handling customer complaints b The process of preparing for, responding to, and recovering from crises. c Managing daily operations 2 Why is identifying potential crises important? a It helps train staff b It allows preventive actions and reduces risks before they become serious problems. c It delays actions 3 Give one example of a potential crisis in an organization. a Reputation issues on social media b Budget cuts c Supply chain delays 4 What is the purpose of contingency plans? a To reduce costs b To ensure operational continuity and minimize damage during a crisis. c To assign tasks to teams 5 What are three key elements of communication in crisis situations? a Confidentiality,brevity,rigidity b Transparency, empathy, and consistency c Aggressiveness, indifference 6 What should an organization do in the initial stage of a crisis? a Wait for leadership to decide b Ignore the issue c Acknowledge the issue and act quickly. 7 What is decision-making under pressure? a Taking a long time to decide b Ignoring emotions c Choosing the best option in stressful or urgent situations. 8 Mention one important quality of leadership in critical moments. a Detachment b Impatience c Emotional stability 9 What is task conflict? a Disagreements about work, goals, ideas, or decisions. b Cohesion and agreement c Personal conflicts 10 What color represents high risk in the risk matrix? a Yellow b Green c Red

Froggy Jumps

Crisis Management ChallengeVersión en línea

Crisis Mgmt quiz

por Reyes González Karen Jaretzi

What is crisis management?

Handling customer complaints

The process of preparing for, responding to, and recovering from crises.

Managing daily operations

Why is identifying potential crises important?

It helps train staff

It allows preventive actions and reduces risks before they become serious problems.

It delays actions

Give one example of a potential crisis in an organization.

Reputation issues on social media

Budget cuts

Supply chain delays

What is the purpose of contingency plans?

To reduce costs

To ensure operational continuity and minimize damage during a crisis.

To assign tasks to teams

What are three key elements of communication in crisis situations?

Confidentiality,brevity,rigidity

Transparency, empathy, and consistency

Aggressiveness, indifference

What should an organization do in the initial stage of a crisis?

Wait for leadership to decide

Ignore the issue

Acknowledge the issue and act quickly.

What is decision-making under pressure?

Taking a long time to decide

Ignoring emotions

Choosing the best option in stressful or urgent situations.

Mention one important quality of leadership in critical moments.

Detachment

Impatience

Emotional stability

What is task conflict?

Disagreements about work, goals, ideas, or decisions.

Cohesion and agreement

Personal conflicts

What color represents high risk in the risk matrix?

Yellow

Green

Red

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Crisis Management Challenge

Froggy Jumps

Sobre esta actividad

Creada por

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Froggy Jumps

Crisis Management ChallengeVersión en línea

por Reyes González Karen Jaretzi

What is crisis management?

Why is identifying potential crises important?

Give one example of a potential crisis in an organization.

What is the purpose of contingency plans?

What are three key elements of communication in crisis situations?

What should an organization do in the initial stage of a crisis?

What is decision-making under pressure?

Mention one important quality of leadership in critical moments.

What is task conflict?

What color represents high risk in the risk matrix?

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