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Froggy Jumps

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Help the Frog to get to the finish line by answering questions

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US Merchant Global Payments

Estados Unidos

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Froggy Jumps POS HopVersión en línea Help the Frog to get to the finish line by answering questions por US Merchant Global Payments 1 Which option would allow a merchant to view a completed / voided invoice? a Recall Invoice b Pullback Invoice c Recall On-Hold Invoice 2 Are we able to assist a merchant with Disconnect Non-Payment (DNP) listed on their business account? a Yes, we are able to assist the merchant b No, we are not able to assist in any way, refer the merchant the Dealership c Both A and B 3 Are we able to assist merchants with the ASCII Transfer tool? a Yes, we can go through and help the merchant export the file, edit the file, and import the file b No, we can't assist the merchant with any aspect of the ASCII Transfer tool c Both A and B 4 A merchant with an active support contract calls in wanting to have their CRE version upgraded on all of their stations. Are we able to immediately assist and complete the upgrade? a Yes, at the merchant's initial request, we are able to get remoted in and complete the upgrade b No, Upgrades need to be scheduled on calendar c 5 How can a merchant add any text (such as: "NO REFUNDS") to the bottom of every receipt that is printed? a The Receipt tab of the Setup Screen b General Invoice Notes found under the Setup section of the Manager/Options menu c Notes found under the Invoice Properties section of the Manager/Options menu 6 Does CRE directly integrate with third party services such as Doordash, Shopify, Instacart, etc.? a Yes, CRE can integrate with any third party services b No, CRE can not integrate with third party services c Both A and B 7 If a merchant is wanting details from their reporting screen that the pre-generated reports provided within CRE don't provide, can we assist the merchant in creating an Advanced Report? a Yes, we can assist the merchant with Advanced Reporting b No. Advanced Reporting is Dealer Supported only c Both A and B 8 If a merchant calls in regarding an unsupported piece of hardware (such as an unsupported barcode scanner, receipt printer, weight scale, etc.) are we able to assist the merchant? a Yes, we can attempt to assist b No, the device is not supported and the merchant should be referred to the Dealer for assistance c Both A and B 9 If a merchant calls in regarding an unsupported piece of hardware (such as an unsupported barcode scanner, receipt printer, weight scale, etc.) that is a similar model to a device we do support, are we able to assist the merchant? a Yes we can attempt as we have reference on our KB b No, the device is not supported and the merchant should be referred to the Dealer for assistance c Both A and B 10 How can the in_stock amount of an item be adjusted within the Inventory Maintenance screen? a Clicking in the In_Stock field and adjusting the number to the correct amount b Clicking the Instant PO button and entering the quantity to adjust and the cost of the item c Clicking the Add Item button

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POS Hop

Froggy Jumps

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POS HopVersión en línea

por US Merchant Global Payments

Which option would allow a merchant to view a completed / voided invoice?

Are we able to assist a merchant with Disconnect Non-Payment (DNP) listed on their business account?

Are we able to assist merchants with the ASCII Transfer tool?

A merchant with an active support contract calls in wanting to have their CRE version upgraded on all of their stations. Are we able to immediately assist and complete the upgrade?

How can a merchant add any text (such as: "NO REFUNDS") to the bottom of every receipt that is printed?

Does CRE directly integrate with third party services such as Doordash, Shopify, Instacart, etc.?

If a merchant is wanting details from their reporting screen that the pre-generated reports provided within CRE don't provide, can we assist the merchant in creating an Advanced Report?

If a merchant calls in regarding an unsupported piece of hardware (such as an unsupported barcode scanner, receipt printer, weight scale, etc.) are we able to assist the merchant?

If a merchant calls in regarding an unsupported piece of hardware (such as an unsupported barcode scanner, receipt printer, weight scale, etc.) that is a similar model to a device we do support, are we able to assist the merchant?

How can the in_stock amount of an item be adjusted within the Inventory Maintenance screen?