Unit 6: How Can I Help You? Quick Quiz

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Smart questions on customer service basics

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Froggy Jumps Unit 6: How Can I Help You? Quick QuizVersión en línea Smart questions on customer service basics por Flore 1 1. What does 'to refund' mean in Unit 6 vocabulary? a to exchange items b to replace a product c to give back money 2 2. In a formal complaint email, which sentence best states the problem? a I wish to express my dissatisfaction with the television I purchased. b Please refund my money now. c I hope you understand my feelings. 3 3. Which phrase fits a complaint email closing? a Yours faithfully, b See you soon, c Best regards, 4 4. Name one type of complainer described in Unit 6 infographic. a Meek customer b Agressive customer c High-roller customer 5 5. Which word is used to describe returning goods or money after a complaint? a coupon b refund c invoice 6 6. In the Starbucks writing task, which word belongs to the complaint-writing set? a bill b receipt c coupon 7 7. What is a 'size chart' used for? a to measure fabric b to show clothing sizes c to track inventory 8 8. What should a clear email subject reflect? a the message of your complaint b your personal details c the store’s hours 9 9. Which approach is recommended when handling complaints face-to-face? a blame the customer b apologize and offer a solution c deny the fault 10 10. In the complaint lifecycle, which persona tends to become a brand advocate after a proper solution? a Meek customer b Aggressive customer c High-roller customer

Froggy Jumps

Unit 6: How Can I Help You? Quick QuizVersión en línea

Smart questions on customer service basics

por Flore

1. What does 'to refund' mean in Unit 6 vocabulary?

to exchange items

to replace a product

to give back money

2. In a formal complaint email, which sentence best states the problem?

I wish to express my dissatisfaction with the television I purchased.

Please refund my money now.

I hope you understand my feelings.

3. Which phrase fits a complaint email closing?

Yours faithfully,

See you soon,

Best regards,

4. Name one type of complainer described in Unit 6 infographic.

Meek customer

Agressive customer

High-roller customer

5. Which word is used to describe returning goods or money after a complaint?

coupon

refund

invoice

6. In the Starbucks writing task, which word belongs to the complaint-writing set?

bill

receipt

coupon

7. What is a 'size chart' used for?

to measure fabric

to show clothing sizes

to track inventory

8. What should a clear email subject reflect?

the message of your complaint

your personal details

the store’s hours

9. Which approach is recommended when handling complaints face-to-face?

blame the customer

apologize and offer a solution

deny the fault

10. In the complaint lifecycle, which persona tends to become a brand advocate after a proper solution?

Meek customer

Aggressive customer

High-roller customer

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Unit 6: How Can I Help You? Quick Quiz

Froggy Jumps

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Creada por

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Unit 6: How Can I Help You? Quick QuizVersión en línea

por Flore

1. What does 'to refund' mean in Unit 6 vocabulary?

2. In a formal complaint email, which sentence best states the problem?

3. Which phrase fits a complaint email closing?

4. Name one type of complainer described in Unit 6 infographic.

5. Which word is used to describe returning goods or money after a complaint?

6. In the Starbucks writing task, which word belongs to the complaint-writing set?

7. What is a 'size chart' used for?

8. What should a clear email subject reflect?

9. Which approach is recommended when handling complaints face-to-face?

10. In the complaint lifecycle, which persona tends to become a brand advocate after a proper solution?

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