Delivery Quiz

Froggy Jumps

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Day 4 quiz

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Zeineb MEKKI

Irlanda

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Froggy Jumps Delivery QuizVersión en línea Day 4 quiz por Zeineb MEKKI 1 In which scenario should you use Close instead of Resolve? a You're informing the customer of a delay b The case is a gratitude message c You’ve processed a refund 2 What happens if the customer replies to a case in Request > Customer status? a A new case is created b It updates the same case c A system notification is sent 3 What is the purpose of the “Notice to Customer” contact reason? a Collect feedback on product quality b Proactively inform customers about an issue c Trigger automatic closure 4 Can store availability of an item be checked online? a No, only in-store b Yes, using the “Store availability” option c Yes, but only for new collections 5 If a customer asks for the length of a dress that can't be found on the website, what should be your first step? a Escalate the case to Online Operations b Look it up in the collection life section c Escalate the query to the E-business team 6 24-hour, urgent, or express deliveries: a Usually offered for store deliveries only and may be restricted to selected cities or areas. b Usually offered for home deliveries only and may be restricted to selected cities or areas. c Usually offered for home and store deliveries and may be restricted to selected cities or areas. 7 "Customer Promise" is... a the estimated delivery date that was communicated when making the purchase. b the estimated shipping date that was communicated when making the purchase. c the exact date of delivery 8 Mango employees working at the headquarters in Spain additionally have the option to collect and return their orders at the offices in Palau de Plegamans or at the logistics distribution centre in Lliçà. a True b False c

Froggy Jumps

Delivery QuizVersión en línea

Day 4 quiz

por Zeineb MEKKI

In which scenario should you use Close instead of Resolve?

You're informing the customer of a delay

The case is a gratitude message

You’ve processed a refund

What happens if the customer replies to a case in Request > Customer status?

A new case is created

It updates the same case

A system notification is sent

What is the purpose of the “Notice to Customer” contact reason?

Collect feedback on product quality

Proactively inform customers about an issue

Trigger automatic closure

Can store availability of an item be checked online?

No, only in-store

Yes, using the “Store availability” option

Yes, but only for new collections

If a customer asks for the length of a dress that can't be found on the website, what should be your first step?

Escalate the case to Online Operations

Look it up in the collection life section

Escalate the query to the E-business team

24-hour, urgent, or express deliveries:

Usually offered for store deliveries only and may be restricted to selected cities or areas.

Usually offered for home deliveries only and may be restricted to selected cities or areas.

Usually offered for home and store deliveries and may be restricted to selected cities or areas.

"Customer Promise" is...

the estimated delivery date that was communicated when making the purchase.

the estimated shipping date that was communicated when making the purchase.

the exact date of delivery

Mango employees working at the headquarters in Spain additionally have the option to collect and return their orders at the offices in Palau de Plegamans or at the logistics distribution centre in Lliçà.

True

False

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Delivery Quiz

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Froggy Jumps

Delivery QuizVersión en línea

por Zeineb MEKKI

In which scenario should you use Close instead of Resolve?

What happens if the customer replies to a case in Request > Customer status?

What is the purpose of the “Notice to Customer” contact reason?

Can store availability of an item be checked online?

If a customer asks for the length of a dress that can't be found on the website, what should be your first step?

24-hour, urgent, or express deliveries:

"Customer Promise" is...

Mango employees working at the headquarters in Spain additionally have the option to collect and return their orders at the offices in Palau de Plegamans or at the logistics distribution centre in Lliçà.

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