The Heart of Care Quiz

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Culture, words, and conversations

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Mary Elizabeth Roldan

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Froggy Jumps The Heart of Care QuizVersión en línea Culture, words, and conversations por Mary Elizabeth Roldan 1 What is person-first language example from the material? a A diabetes patient who is diabetic b A diabetic person c A person with diabetes 2 Which term should be avoided to reduce power struggles? a Refusing treatment b Non-compliant c Non-adherent 3 The iceberg model suggests that what percent of culture lies beneath the surface? a 50% b 75% c 90% 4 What does LEARN stand for in the cultural humility framework? a Listen, Explain, Acknowledge, React, Negotiate b Learn, Explain, Ask, Notify, Negotiate c Listen, Explain, Acknowledge, Recommend, Negotiate 5 What is a key goal in handling disagreements professionally? a Winning the argument b What is best for the patient c Who is right 6 Which protocol helps structure difficult conversations about bad news? a OARS b ABCDE c SPIKES 7 What should you do first in a de-escalation approach? a Use a low, calm tone b Interrupt to regain control c Raise your voice to set boundaries 8 Which communication technique uses ‘I feel’ instead of ‘you always’? a We statements b You statements c I statements 9 What is the primary purpose of cultural humility in healthcare? a Lifelong self-evaluation and growth b To enforce rules c To win every disagreement 10 What is the recommended practice after delivering difficult news? a Pause to let the other person process b Fill silence with details c Deliver more information immediately

Froggy Jumps

The Heart of Care QuizVersión en línea

Culture, words, and conversations

por Mary Elizabeth Roldan

What is person-first language example from the material?

A diabetes patient who is diabetic

A diabetic person

A person with diabetes

Which term should be avoided to reduce power struggles?

Refusing treatment

Non-compliant

Non-adherent

The iceberg model suggests that what percent of culture lies beneath the surface?

50%

75%

90%

What does LEARN stand for in the cultural humility framework?

Listen, Explain, Acknowledge, React, Negotiate

Learn, Explain, Ask, Notify, Negotiate

Listen, Explain, Acknowledge, Recommend, Negotiate

What is a key goal in handling disagreements professionally?

Winning the argument

What is best for the patient

Who is right

Which protocol helps structure difficult conversations about bad news?

OARS

ABCDE

SPIKES

What should you do first in a de-escalation approach?

Use a low, calm tone

Interrupt to regain control

Raise your voice to set boundaries

Which communication technique uses ‘I feel’ instead of ‘you always’?

We statements

You statements

I statements

What is the primary purpose of cultural humility in healthcare?

Lifelong self-evaluation and growth

To enforce rules

To win every disagreement

What is the recommended practice after delivering difficult news?

Pause to let the other person process

Fill silence with details

Deliver more information immediately

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The Heart of Care Quiz

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Froggy Jumps

The Heart of Care QuizVersión en línea

por Mary Elizabeth Roldan

What is person-first language example from the material?

Which term should be avoided to reduce power struggles?

The iceberg model suggests that what percent of culture lies beneath the surface?

What does LEARN stand for in the cultural humility framework?

What is a key goal in handling disagreements professionally?

Which protocol helps structure difficult conversations about bad news?

What should you do first in a de-escalation approach?

Which communication technique uses ‘I feel’ instead of ‘you always’?

What is the primary purpose of cultural humility in healthcare?

What is the recommended practice after delivering difficult news?

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