Customer Relationship Quiz

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CRM basics and best practices

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daniela alvarez

México

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Froggy Jumps Customer Relationship QuizVersión en línea CRM basics and best practices por daniela alvarez 1 What is the main goal of Customer Relationship Management (CRM)? a Improve customer relationships and profitability b Reduce employee workload c Increase production speed 2 Why are current customers important for a business? a They complain more often b They require more discounts c They are cheaper to maintain and spend more over time 3 What does CRM stand for in business context? a Customer Revenue Management b Client Relationship Mapping c Customer Relationship Management 4 Which is a primary goal of CRM? a Increase product portfolio b Build long-term customer relationships c Reduce marketing spend first month 5 Which data is most essential in a CRM system? a Customer contact and interaction history b Employee vacation records c Supplier invoices 6 A key benefit of good customer relationships is? a Lower product quality b Higher customer loyalty and retention c Faster price erosion 7 Which activity best demonstrates proactive customer relationship management? a Regular follow-ups and personalized offers b Ignoring complaints c One-time mass emails 8 What role does customer feedback play in CRM? a It is only for marketing, not service b It slows down sales c It guides service improvements and personalization 9 What metric indicates customer satisfaction in CRM? a CPM b CSAT (Customer Satisfaction Score) c ROI 10 A successful customer relationship strategy focuses on? a Delivering value beyond the sale b Reducing customer touchpoints c Maximizing discount usage 11 Which role is crucial in maintaining CRM data quality? a Sales and support teams b Top management only c External marketing agency

Froggy Jumps

Customer Relationship QuizVersión en línea

CRM basics and best practices

por daniela alvarez

What is the main goal of Customer Relationship Management (CRM)?

Improve customer relationships and profitability

Reduce employee workload

Increase production speed

Why are current customers important for a business?

They complain more often

They require more discounts

They are cheaper to maintain and spend more over time

What does CRM stand for in business context?

Customer Revenue Management

Client Relationship Mapping

Customer Relationship Management

Which is a primary goal of CRM?

Increase product portfolio

Build long-term customer relationships

Reduce marketing spend first month

Which data is most essential in a CRM system?

Customer contact and interaction history

Employee vacation records

Supplier invoices

A key benefit of good customer relationships is?

Lower product quality

Higher customer loyalty and retention

Faster price erosion

Which activity best demonstrates proactive customer relationship management?

Regular follow-ups and personalized offers

Ignoring complaints

One-time mass emails

What role does customer feedback play in CRM?

It is only for marketing, not service

It slows down sales

It guides service improvements and personalization

What metric indicates customer satisfaction in CRM?

CPM

CSAT (Customer Satisfaction Score)

ROI

A successful customer relationship strategy focuses on?

Delivering value beyond the sale

Reducing customer touchpoints

Maximizing discount usage

Which role is crucial in maintaining CRM data quality?

Sales and support teams

Top management only

External marketing agency

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Customer Relationship Quiz

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Customer Relationship QuizVersión en línea

por daniela alvarez

What is the main goal of Customer Relationship Management (CRM)?

Why are current customers important for a business?

What does CRM stand for in business context?

Which is a primary goal of CRM?

Which data is most essential in a CRM system?

A key benefit of good customer relationships is?

Which activity best demonstrates proactive customer relationship management?

What role does customer feedback play in CRM?

What metric indicates customer satisfaction in CRM?

A successful customer relationship strategy focuses on?

Which role is crucial in maintaining CRM data quality?

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