B101: Lesson 14: Handling Customer Complaints Politely

Froggy Jumps

Jugadas 0

Crear copia

Sobre esta actividad

Vocabulary review for complaints

Creada por

The Royal Visions

Uzbekistán

Descarga la versión para jugar en papel

Top 10 resultados

Todavía no hay resultados para este juego. ¡Sé el primero en aparecer en el ranking! Inicia sesión para identificarte.

Crea tu propio juego gratis desde nuestro creador de juegos

Compite contra tus amigos para ver quien consigue la mejor puntuación en esta actividad

Crear reto

		%
	Anónimo	%
		%
		%

Imprime tu juego

B101: Lesson 14: Handling Customer Complaints Politely


Froggy Jumps B101: Lesson 14: Handling Customer Complaints PolitelyVersión en línea Vocabulary review for complaints por The Royal Visions 1 A formal statement from a customer expressing dissatisfaction or annoyance. a Compliment b Contract c Complaint 2 To say you are professionally sorry for a bad experience or mistake. a Ignore b Apologize c Argue 3 The ability to understand and share the unhappy feelings of your customer. a Apathy b Empathy c Comedy 4 To find a successful and final answer to a customer's problem. a Repeat b Resolve c Reject 5 Another professional word for a problem or a difficult situation. a Gift b Issue c Joke 6 Something (like a discount or free item) given to make up for a bad experience. a Tax b Invoice c Compensation 7 To give a customer their money back because they are unhappy with the product. a Borrow b Charge c Refund 8 Information and comments from a customer about their experience with your company. a Secrets b Feedback c Gossip 9 Feeling annoyed, upset, or impatient because things are not working properly. a Frustrated b Relaxed c Joyful 10 The specific method or answer used to fix the customer's problem. a Question b Solution c Mystery 11 Trouble, difficulty, or annoyance caused to a customer by a mistake. a Inconvenience b Entertainment c Comfort 12 To look into a complaint carefully to find out exactly what went wrong. a Guess b Forget c Investigate 13 To say words that help remove a customer's doubts, fears, or worries. a Threaten b Scare c Reassure 14 Not happy or not pleased with the quality of the product or service. a Thrilled b Dissatisfied c Satisfied 15 A formal promise that a product will be fixed or repaired or replaced if it breaks. a Hope b Guarantee c Guess 16 Describing a product that is broken, faulty, or manufactured incorrectly. a Excellent b Perfect c Defective 17 A brand new item given to a customer to take the place of a broken one. a Sample b Replacement c Trash 18 Keeping your voice relaxed and not getting angry when a customer is shouting. a Loud b Aggressive c Calm 19 To show that you know and comprehend exactly why the customer is upset. a Ignore b Confuse c Understand 20 To use customer feedback to make your products or services better for the future. a Worsen b Improve c Break

Puedes integrar el juego en un LMS compatible con LTI 1.1 o LTI 1.3 como Canvas, Moodle, o Blackboard. De esta manera podrás guardar las puntuaciones automáticamente en el libro de calificaciones de esa plataforma.

B101: Lesson 14: Handling Customer Complaints Politely

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

Top juegos

Froggy Jumps

El valle de los lobos

Froggy Jumps

OPEN UP 6 UNIT 1 VOCABULARY

Froggy Jumps

Sabiduría animal

Froggy Jumps

Salva a la Ranita

Froggy Jumps

Quiz de Culpa mía película

Froggy Jumps

B101: Lesson 14: Handling Customer Complaints PolitelyVersión en línea

por The Royal Visions

A formal statement from a customer expressing dissatisfaction or annoyance.

To say you are professionally sorry for a bad experience or mistake.

The ability to understand and share the unhappy feelings of your customer.

To find a successful and final answer to a customer's problem.

Another professional word for a problem or a difficult situation.

Something (like a discount or free item) given to make up for a bad experience.

To give a customer their money back because they are unhappy with the product.

Information and comments from a customer about their experience with your company.

Feeling annoyed, upset, or impatient because things are not working properly.

The specific method or answer used to fix the customer's problem.

Trouble, difficulty, or annoyance caused to a customer by a mistake.

To look into a complaint carefully to find out exactly what went wrong.

To say words that help remove a customer's doubts, fears, or worries.

Not happy or not pleased with the quality of the product or service.

A formal promise that a product will be fixed or repaired or replaced if it breaks.

Describing a product that is broken, faulty, or manufactured incorrectly.

A brand new item given to a customer to take the place of a broken one.

Keeping your voice relaxed and not getting angry when a customer is shouting.

To show that you know and comprehend exactly why the customer is upset.

To use customer feedback to make your products or services better for the future.