EET Newsletter: May 2026 Activity

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Froggy Jumps EET Newsletter: May 2026 ActivityVersión en línea Email us a screenshot of your completed activity for a chance to win Pathfinders points! por Chandler 1 When is the Empowerment in Practice Learn2Thrive training module due? a June 30 b July 31 c August 31 2 The new Relationship UI is accessible through Salesforce and: a Can be used immediately b Can be used once your team is directed to do so c Can only be used once you've gone through training with a rep from the POM team 3 Imagine this scenario: you and several of your teammates are unable to use the Microsoft Outlook desktop app, but you can access and view your emails through the Microsoft 365 website. This interruption would be BEST classified as: a A Medium - P3 incident b A Low - P4 incident c A High - P2 incident 4 A cross-functional group of subject matter experts who are brought together to quickly resolve complex, high-impact technology problems is known as: a A Root Cause Summary team b A hard-working team c A Tiger team 5 Which team works to identify trends with incident data and reduce duplicate Problem records? a Tiger team b Root Cause Summary team c The Digital, Data & Technology (DD&T) team 6 Which incident priority level requires immediate response beyond normal processes? a P1 - Critical b P2 - High c P3 - Medium 7 Which of these options BEST defines a B.L.A.S.T session? a A leadership-led strategy meeting with no required employee participation b A session featuring insights into a team's daily work and time for Q&A c A discussion regarding technology problems between leadership and individual contributors 8 Which improvement is part of the Beneficiary Information Update now live in Salesforce? a Relationship data aligned across systems b Elimination of beneficiary classifications c Reduction of relationship data across systems

Froggy Jumps

EET Newsletter: May 2026 ActivityVersión en línea

Email us a screenshot of your completed activity for a chance to win Pathfinders points!

por Chandler

When is the Empowerment in Practice Learn2Thrive training module due?

June 30

July 31

August 31

The new Relationship UI is accessible through Salesforce and:

Can be used immediately

Can be used once your team is directed to do so

Can only be used once you've gone through training with a rep from the POM team

Imagine this scenario: you and several of your teammates are unable to use the Microsoft Outlook desktop app, but you can access and view your emails through the Microsoft 365 website. This interruption would be BEST classified as:

A Medium - P3 incident

A Low - P4 incident

A High - P2 incident

A cross-functional group of subject matter experts who are brought together to quickly resolve complex, high-impact technology problems is known as:

A Root Cause Summary team

A hard-working team

A Tiger team

Which team works to identify trends with incident data and reduce duplicate Problem records?

Tiger team

Root Cause Summary team

The Digital, Data & Technology (DD&T) team

Which incident priority level requires immediate response beyond normal processes?

P1 - Critical

P2 - High

P3 - Medium

Which of these options BEST defines a B.L.A.S.T session?

A leadership-led strategy meeting with no required employee participation

A session featuring insights into a team's daily work and time for Q&A

A discussion regarding technology problems between leadership and individual contributors

Which improvement is part of the Beneficiary Information Update now live in Salesforce?

Relationship data aligned across systems

Elimination of beneficiary classifications

Reduction of relationship data across systems

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EET Newsletter: May 2026 Activity

Froggy Jumps

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EET Newsletter: May 2026 ActivityVersión en línea

por Chandler

When is the Empowerment in Practice Learn2Thrive training module due?

The new Relationship UI is accessible through Salesforce and:

Imagine this scenario: you and several of your teammates are unable to use the Microsoft Outlook desktop app, but you can access and view your emails through the Microsoft 365 website. This interruption would be BEST classified as:

A cross-functional group of subject matter experts who are brought together to quickly resolve complex, high-impact technology problems is known as:

Which team works to identify trends with incident data and reduce duplicate Problem records?

Which incident priority level requires immediate response beyond normal processes?

Which of these options BEST defines a B.L.A.S.T session?

Which improvement is part of the Beneficiary Information Update now live in Salesforce?

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