Brevy Activity QUIZ

Froggy Jumps

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Jugadas 21

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This is an assessment for the topics learned on these days.

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Ospinetta

Estados Unidos

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1	Ella 20 de Febrero de 2026	% 100	01:16
2	Ospinetta 19 de Febrero de 2026	% 100	01:46

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Froggy Jumps Brevy Activity QUIZVersión en línea This is an assessment for the topics learned on these days. por Ospinetta 1 What is the first MCO process called in UnitedHealthcare? a Provider services b Heath Services c Home Services 2 What is the first MCO process called in Molina and Superior? a Provider Services b Home Services c Home Health Services 3 Select the correct order option a First MCO, Explanation call, Nurse Visit, Auth. b First MCO, PSON, Need to schedule nurse visit. c Need to schedule nurse visit, First MCO 4 How many times do we need to call a CG or PT? a Twice b One time c 3 Times 5 A caregiver saw a yard sign while driving and is calling to start the process and request information about the agency. a This is an explanation call b This is a First MCO c This is an Agency transfer 6 Can a caregiver have two patients at the same time? a Just if they live in the same house b Yes c No 7 A caregiver was not paid and is calling very upset. How should this be handled? a Ask Kelsey on the slack channel of General all b Call the MCO to ask why they were not payed. c Transfer to OPS team 8 A patient from Superior MCO does not have a PCP. a We can continue the process b Call the MCO to assign one. c Tell the PT to find one and then call us 9 A caregiver is calling about a call they received. How should this be handled? a Search the account and provide service b Ask for name, last name and DOB to see the eligibility c Ask how we can assist and create an account 10 What information do we collect from a patient or caregiver with Superior? a Call with the member and ask superior for the name, phone and fax of the PCP b Ask the member or CG for the name, phone and fax of the PCP c Don't ask for any PCP information

Froggy Jumps

Brevy Activity QUIZVersión en línea

This is an assessment for the topics learned on these days.

por Ospinetta

What is the first MCO process called in UnitedHealthcare?

Provider services

Heath Services

Home Services

What is the first MCO process called in Molina and Superior?

Provider Services

Home Services

Home Health Services

Select the correct order option

First MCO, Explanation call, Nurse Visit, Auth.

First MCO, PSON, Need to schedule nurse visit.

Need to schedule nurse visit, First MCO

How many times do we need to call a CG or PT?

Twice

One time

3 Times

A caregiver saw a yard sign while driving and is calling to start the process and request information about the agency.

This is an explanation call

This is a First MCO

This is an Agency transfer

Can a caregiver have two patients at the same time?

Just if they live in the same house

Yes

A caregiver was not paid and is calling very upset. How should this be handled?

Ask Kelsey on the slack channel of General all

Call the MCO to ask why they were not payed.

Transfer to OPS team

A patient from Superior MCO does not have a PCP.

We can continue the process

Call the MCO to assign one.

Tell the PT to find one and then call us

A caregiver is calling about a call they received. How should this be handled?

Search the account and provide service

Ask for name, last name and DOB to see the eligibility

Ask how we can assist and create an account

What information do we collect from a patient or caregiver with Superior?

Call with the member and ask superior for the name, phone and fax of the PCP

Ask the member or CG for the name, phone and fax of the PCP

Don't ask for any PCP information

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Brevy Activity QUIZ

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Froggy Jumps

Brevy Activity QUIZVersión en línea

por Ospinetta

What is the first MCO process called in UnitedHealthcare?

What is the first MCO process called in Molina and Superior?

Select the correct order option

How many times do we need to call a CG or PT?

A caregiver saw a yard sign while driving and is calling to start the process and request information about the agency.

Can a caregiver have two patients at the same time?

A caregiver was not paid and is calling very upset. How should this be handled?

A patient from Superior MCO does not have a PCP.

A caregiver is calling about a call they received. How should this be handled?

What information do we collect from a patient or caregiver with Superior?

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