Test your Lexington Clinic Patient Access Knowledge

Froggy Jumps

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A game to help staff learn some rules of scheduling/patient access for Lexington Clinic

Creada por

Nancy Pauley

Estados Unidos

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3	Anónimo 20 de Agosto de 2026	% 70	01:15
4	Anónimo 20 de Agosto de 2026	% 70	01:58

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Froggy Jumps Test your Lexington Clinic Patient Access KnowledgeVersión en línea A game to help staff learn some rules of scheduling/patient access for Lexington Clinic por Nancy Pauley 1 Which is an example of an ACUTE issue? a Sore throat b Heart Disease c Osteoporosis 2 One patient identifier is: a Name of PCP b Social Security Number c Phone number 3 A patient is considered NEW if they haven't been seen by the provider in how many years? a 10 b 1 c 3 4 If a patient's primary care provider has a full schedule and the patient is having an ACUTE issue, the FIRST thing you should do is: a Offer appt with any other provider in the department b Offer an appt at First Choice Brannon c Tell patient to go to the emergency room 5 Dr. Podkowirow, Dr. McKenzie and Erin Soper, APRN are 3 of the providers at which department? a Family Medicine Andover b Internal Medicine South Broadway (IMSB) c Veteran's Park Family Medicine 6 For most providers at Internal Medicine South Broadway (IMSB), the minimum age for patients is: a 18 b 15 c 2 7 A few examples of "Red Flag" symptoms would be: a fever, mild headache, sinus congestion b seizure, chest pain, numbness in face c nausea, back pain, fatigue 8 If a patient calls in to report they are experiencing any "Red Flag" symptoms, you should: a Tell patient to go to the emergency room and document in a patient case b Schedule the patient for an appointment sometime that day/week c Verify patient's phone number and contact clinical staff to take the call 9 What is Dr. Lisa Hall's rule about NEW patients? a Currently open to any new patients b Open to new patients 18 years of age or older c Open to new pediatric patients only; will consider adults on a case-by-case basis 10 Patient cases should be: a Clear, concise, detailed b At least a paragraph long c Just a note asking the nursing staff to call the patient back

Froggy Jumps

Test your Lexington Clinic Patient Access KnowledgeVersión en línea

A game to help staff learn some rules of scheduling/patient access for Lexington Clinic

por Nancy Pauley

Which is an example of an ACUTE issue?

Sore throat

Heart Disease

Osteoporosis

One patient identifier is:

Name of PCP

Social Security Number

Phone number

A patient is considered NEW if they haven't been seen by the provider in how many years?

If a patient's primary care provider has a full schedule and the patient is having an ACUTE issue, the FIRST thing you should do is:

Offer appt with any other provider in the department

Offer an appt at First Choice Brannon

Tell patient to go to the emergency room

Dr. Podkowirow, Dr. McKenzie and Erin Soper, APRN are 3 of the providers at which department?

Family Medicine Andover

Internal Medicine South Broadway (IMSB)

Veteran's Park Family Medicine

For most providers at Internal Medicine South Broadway (IMSB), the minimum age for patients is:

A few examples of "Red Flag" symptoms would be:

fever, mild headache, sinus congestion

seizure, chest pain, numbness in face

nausea, back pain, fatigue

If a patient calls in to report they are experiencing any "Red Flag" symptoms, you should:

Tell patient to go to the emergency room and document in a patient case

Schedule the patient for an appointment sometime that day/week

Verify patient's phone number and contact clinical staff to take the call

What is Dr. Lisa Hall's rule about NEW patients?

Currently open to any new patients

Open to new patients 18 years of age or older

Open to new pediatric patients only; will consider adults on a case-by-case basis

Patient cases should be:

Clear, concise, detailed

At least a paragraph long

Just a note asking the nursing staff to call the patient back

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Test your Lexington Clinic Patient Access Knowledge

Froggy Jumps

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Froggy Jumps

Test your Lexington Clinic Patient Access KnowledgeVersión en línea

por Nancy Pauley

Which is an example of an ACUTE issue?

One patient identifier is:

A patient is considered NEW if they haven't been seen by the provider in how many years?

If a patient's primary care provider has a full schedule and the patient is having an ACUTE issue, the FIRST thing you should do is:

Dr. Podkowirow, Dr. McKenzie and Erin Soper, APRN are 3 of the providers at which department?

For most providers at Internal Medicine South Broadway (IMSB), the minimum age for patients is:

A few examples of "Red Flag" symptoms would be:

If a patient calls in to report they are experiencing any "Red Flag" symptoms, you should:

What is Dr. Lisa Hall's rule about NEW patients?

Patient cases should be: