Customer Orientation

Froggy Jumps

Jugadas 2

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Sobre esta actividad

McDonalds

Creada por

Haladeni Devi Dasi

Singapur

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Froggy Jumps Customer OrientationVersión en línea McDonalds por Haladeni Devi Dasi 1 What did the McDonald staff did after a customer spilled her Drink ? a Get another drink b Shout at her c Ask Her to Pay for the spiled drink 2 ....Customer satisfaction is no longer enoug, today we need to ________ our customer a cry at b delight c scold 3 What is the first stage of the service cycle ? a Farewell Movement b Interact Movement c Welcome Movement 4 What What TLC means ? a Think Like Casheir b Think Like Customer c Think Like Comparetitor 5 How should we take order ? a Ask Opened Questions b Ask customer to wirte c Ask closed Questions 6 ... a chance to deliver beyound the customer expectation by ______ their experience a Personalising b Horrifying c Worsen 7 Situation is better handel by manager when there is ? a Refund b Order c Refund or Food quality issue 8 When a blind lady came what did the staff did ? a Help b Shout c Laugh

Froggy Jumps

Customer OrientationVersión en línea

McDonalds

por Haladeni Devi Dasi

What did the McDonald staff did after a customer spilled her Drink ?

Get another drink

Shout at her

Ask Her to Pay for the spiled drink

....Customer satisfaction is no longer enoug, today we need to ________ our customer

cry at

delight

scold

What is the first stage of the service cycle ?

Farewell Movement

Interact Movement

Welcome Movement

What What TLC means ?

Think Like Casheir

Think Like Customer

Think Like Comparetitor

How should we take order ?

Ask Opened Questions

Ask customer to wirte

Ask closed Questions

... a chance to deliver beyound the customer expectation by ______ their experience

Personalising

Horrifying

Worsen

Situation is better handel by manager when there is ?

Refund

Order

Refund or Food quality issue

When a blind lady came what did the staff did ?

Help

Shout

Laugh

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Customer Orientation

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Froggy Jumps

Customer OrientationVersión en línea

por Haladeni Devi Dasi

What did the McDonald staff did after a customer spilled her Drink ?

....Customer satisfaction is no longer enoug, today we need to ________ our customer

What is the first stage of the service cycle ?

What What TLC means ?

How should we take order ?

... a chance to deliver beyound the customer expectation by ______ their experience

Situation is better handel by manager when there is ?

When a blind lady came what did the staff did ?

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