Workplace Expressions

Froggy Jumps

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Choose the suitable expressions for each situation

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Samar Hebashy

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Froggy Jumps Workplace ExpressionsVersión en línea Choose the suitable expressions for each situation por Samar Hebashy 1 An agent skips required steps to finish tickets faster, which causes customer complaints. Which expression best describes what the agent did? a A) Get the ball rolling b B) Think outside the box c C) Cut corners 2 Manager: The project hasn’t started yet. Agent: I’ll start contacting the customer and open the case today. Which expression fits the agent’s action? a A) Back to square one b B) Get the ball rolling c C) Throw in the towel 3 An employee gives a refund before checking the policy or getting approval. Which expression matches this behavior? a A) Think outside the box b B) Jump the gun c C) Cut to the chase 4 Team Lead: The usual solution won’t work in this case. Agent: Then I’ll try a creative solution within company policy. Which expression fits best? a A) Think outside the box b B) Cut corners c C) Back to square one 5 After discovering incorrect information in a case, the team must restart the entire process. Which expression describes this situation? a A) Cut to the chase b B) Throw in the towel c C) Back to square one 6 Agent: This case is too difficult. I don’t want to deal with it anymore. Which expression best completes the agent’s feeling? a Get the ball rolling b Throw in the towel c Think outside the box 7 Manager: We don’t have much time. Please explain the problem quickly and clearly. Which expression should the manager use? a A) Cut corners b B) Cut to the chase c C) Back to square one

Froggy Jumps

Workplace ExpressionsVersión en línea

Choose the suitable expressions for each situation

por Samar Hebashy

An agent skips required steps to finish tickets faster, which causes customer complaints. Which expression best describes what the agent did?

A) Get the ball rolling

B) Think outside the box

C) Cut corners

Manager: The project hasn’t started yet. Agent: I’ll start contacting the customer and open the case today. Which expression fits the agent’s action?

A) Back to square one

B) Get the ball rolling

C) Throw in the towel

An employee gives a refund before checking the policy or getting approval. Which expression matches this behavior?

A) Think outside the box

B) Jump the gun

C) Cut to the chase

Team Lead: The usual solution won’t work in this case. Agent: Then I’ll try a creative solution within company policy. Which expression fits best?

A) Think outside the box

B) Cut corners

C) Back to square one

After discovering incorrect information in a case, the team must restart the entire process. Which expression describes this situation?

A) Cut to the chase

B) Throw in the towel

C) Back to square one

Agent: This case is too difficult. I don’t want to deal with it anymore. Which expression best completes the agent’s feeling?

Get the ball rolling

Throw in the towel

Think outside the box

Manager: We don’t have much time. Please explain the problem quickly and clearly. Which expression should the manager use?

A) Cut corners

B) Cut to the chase

C) Back to square one

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Workplace Expressions

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Workplace ExpressionsVersión en línea

por Samar Hebashy

An agent skips required steps to finish tickets faster, which causes customer complaints. Which expression best describes what the agent did?

Manager: The project hasn’t started yet. Agent: I’ll start contacting the customer and open the case today. Which expression fits the agent’s action?

An employee gives a refund before checking the policy or getting approval. Which expression matches this behavior?

Team Lead: The usual solution won’t work in this case. Agent: Then I’ll try a creative solution within company policy. Which expression fits best?

After discovering incorrect information in a case, the team must restart the entire process. Which expression describes this situation?

Agent: This case is too difficult. I don’t want to deal with it anymore. Which expression best completes the agent’s feeling?

Manager: We don’t have much time. Please explain the problem quickly and clearly. Which expression should the manager use?

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