Frog of Integrity

Froggy Jumps

(19)

Jugadas 2316 %Acierto 100 Tiempo medio 02:44

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Decide on "Do What's Right" scenarios to make your way across the pond as the Frog of Integrity.

Creada por

Lacye

Estados Unidos

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Top 10 resultados

#	Jugador	Acierto	tiempo
1	Anónimo 2 de Agosto de 2026	% 100	01:04
2	Armando 8 de Febrero de 2026	% 100	01:22
3	Anónimo 21 de Agosto de 2026	% 100	01:22
4	Anónimo 21 de Agosto de 2026	% 100	01:25
5	Payton M 24 de Febrero de 2026	% 100	01:27
6	Anónimo 24 de Agosto de 2026	% 100	01:32
7	Anónimo 4 de Agosto de 2026	% 100	01:33
8	Anónimo 5 de Agosto de 2026	% 100	01:33
9	Anónimo 7 de Agosto de 2026	% 100	01:33
10	Kash 6 de Febrero de 2026	% 100	01:36

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Frog of Integrity


Froggy Jumps Frog of IntegrityVersión en línea Decide on "Do What's Right" scenarios to make your way across the pond as the Frog of Integrity. por Lacye 1 A customer asks you to bypass a security step to speed up the process. What should you do? a Skip the step to keep the customer happy. b Tell the customer you’ll do it later. c Explain why the security step is important and complete it. 2 What is the appropriate action if you believe a co-worker is violating the NRG Code of Conduct? a Ignore the situation and hope it resolves on its own. b Report the issue through Corporate Compliance, the AlertLine, or your Talent Business Partner. c Confront the co-worker. 3 You overhear a colleague making an inappropriate joke about another teammate. What should you do? a Report the concern using available channels. b Laugh along to avoid conflict. c Ignore it completely. 4 You realize you made a mistake on a customer account that could cause issues later. What should you do? a Hide the mistake and hope no one notices. b Correct it immediately and inform your manager. c Wait until the customer calls back. 5 A coworker asks you to share your login credentials so they can help finish a task. What should you do? a Decline and remind them that credentials must never be shared. b Share your credentials since they just need quick access. c Let them use your computer while you're away. 6 What is the best course of action if you believe a new policy does not serve customers well? a Speak up and talk to your leadership team. b Share your concerns with customers directly. c Refuse to follow the policy without informing anyone. 7 You notice a colleague is hesitant to report a concern because they fear retaliation. Based on NRG’s policy, what should you advise them to do? a Stay silent to avoid conflict. b Confront the person involved directly without following company procedures. c Report the concern using available channels, including your supervisor. 8 A coworker shares a customer's personal information in a group chat that isn't approved for sensitive data. What should you do? a Ignore it because it was probably an accident. b Remind them of the proper channels and suggest removing the info. c Screenshot it and send it to others. 9 A customer wants you to complete a task that you’ve never been trained on and aren’t sure how to do. What should you do? a Let the customer know you'll check with your resources and get back to them. b Tell the customer you can't help and end the call. c Ask the customer to call back in a different department. 10 You receive a direct message on social media from a journalist asking for your opinion on NRG’s sustainability efforts. What is the correct response? a Forward the message to the Corporate Communications team. b Ignore the message and delete it. c Share a brief statement to maintain positive publicity. 11 A customer asks you to process a request that requires leadership approval, but your supervisor is unavailable. What should you do? a Approve it yourself to avoid delays b Ask a coworker to approve it even though they aren't authorized. c Explain the approval requirement and follow the proper process. 12 A customer becomes rude and starts raising their voice at you. What should you do? a Tell them they're being unreasonable and need to calm down. b Stay calm, set respectful boundaries, and continue assisting professionally. c Hang up immediately without warning. 13 Work from Home or In Office: You step away from your desk for a quick break. What should you do before leaving? a Lock your computer to prevent unauthorized access. b Leave your computer unlocked since you’ll be back soon. c Turn off the monitor only.

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Frog of IntegrityVersión en línea

por Lacye

A customer asks you to bypass a security step to speed up the process. What should you do?

What is the appropriate action if you believe a co-worker is violating the NRG Code of Conduct?

You overhear a colleague making an inappropriate joke about another teammate. What should you do?

You realize you made a mistake on a customer account that could cause issues later. What should you do?

A coworker asks you to share your login credentials so they can help finish a task. What should you do?

What is the best course of action if you believe a new policy does not serve customers well?

You notice a colleague is hesitant to report a concern because they fear retaliation. Based on NRG’s policy, what should you advise them to do?

A coworker shares a customer's personal information in a group chat that isn't approved for sensitive data. What should you do?

A customer wants you to complete a task that you’ve never been trained on and aren’t sure how to do. What should you do?

You receive a direct message on social media from a journalist asking for your opinion on NRG’s sustainability efforts. What is the correct response?

A customer asks you to process a request that requires leadership approval, but your supervisor is unavailable. What should you do?

A customer becomes rude and starts raising their voice at you. What should you do?

Work from Home or In Office: You step away from your desk for a quick break. What should you do before leaving?