Customer Service Roles Quiz

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Test your knowledge of customer service terms.

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Valerie Bentley

Estados Unidos

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Froggy Jumps Customer Service Roles QuizVersión en línea Test your knowledge of customer service terms. por Valerie Bentley 1 What term describes a system where authority passes down from the top through levels? a Chain of Command b Organizational chart c Functional organization 2 Which diagram shows the structure and relationships of an organization? a References b Organizational chart c Resume 3 What is a written document listing work experience and education? a Reference b Organizational chart c Resume 4 Which customer type tends to complain loudly and often? a Aggressive Customer b High-Roller Customer c Meek Customer 5 Which customer usually won't complain to the company but complains to others? a Aggressive Customer b Meek Customer c Rip-Off Customer 6 Which customer expects the absolute best and is willing to pay for it? a Meek Customer b High-Roller Customer c Aggressive Customer 7 Which type of customer tries to get something they are not entitled to by complaining? a Meek Customer b Rip-Off Customer c Aggressive Customer 8 What term refers to formal recommendations from former employers? a Rip-Off Customer b Resume c References 9 What describes the hierarchical structure showing subordination? a Organizational structure b Organizational chart c Functional organization 10 What term denotes a classical structure where roles are clearly defined and people report to one supervisor? a Organizational structure b Functional organization c Organizational chart

Froggy Jumps

Customer Service Roles QuizVersión en línea

Test your knowledge of customer service terms.

por Valerie Bentley

What term describes a system where authority passes down from the top through levels?

Chain of Command

Organizational chart

Functional organization

Which diagram shows the structure and relationships of an organization?

References

Organizational chart

Resume

What is a written document listing work experience and education?

Reference

Organizational chart

Resume

Which customer type tends to complain loudly and often?

Aggressive Customer

High-Roller Customer

Meek Customer

Which customer usually won't complain to the company but complains to others?

Aggressive Customer

Meek Customer

Rip-Off Customer

Which customer expects the absolute best and is willing to pay for it?

Meek Customer

High-Roller Customer

Aggressive Customer

Which type of customer tries to get something they are not entitled to by complaining?

Meek Customer

Rip-Off Customer

Aggressive Customer

What term refers to formal recommendations from former employers?

Rip-Off Customer

Resume

References

What describes the hierarchical structure showing subordination?

Organizational structure

Organizational chart

Functional organization

What term denotes a classical structure where roles are clearly defined and people report to one supervisor?

Organizational structure

Functional organization

Organizational chart

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Customer Service Roles Quiz

Froggy Jumps

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Customer Service Roles QuizVersión en línea

por Valerie Bentley

What term describes a system where authority passes down from the top through levels?

Which diagram shows the structure and relationships of an organization?

What is a written document listing work experience and education?

Which customer type tends to complain loudly and often?

Which customer usually won't complain to the company but complains to others?

Which customer expects the absolute best and is willing to pay for it?

Which type of customer tries to get something they are not entitled to by complaining?

What term refers to formal recommendations from former employers?

What describes the hierarchical structure showing subordination?

What term denotes a classical structure where roles are clearly defined and people report to one supervisor?

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