Real-Time Enrollment Line-Up Game

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Jugadas 106 %Acierto 83 Tiempo medio 02:28

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This game corresponds to the model: Transfer Calls

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CareCenterEducaplay1

Estados Unidos

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Real-Time Enrollment Line-Up GameVersión en línea This game corresponds to the model: Transfer Calls por CareCenterEducaplay1 1 Slide the tiles to put the Scheduling Hierarchy in order starting with the most desired Enrollment Visit on top. Real Time appointment with Registered Nurse In-Person with paneled APP In-Person with paneled RN Telehealth with paneled APP Telephonic with paneled RN Virtual not with paneled APP or RN 2 Slide the tiles to show the three-step process for a Real Time Enrollment? (Put the first step on top) Copy the SA Number then close the popup. Go through all steps for Enrollment but when you reach the “no slots available” screen, stop. Use the Same-Day Template, including the SA#, and add it to the PES chat. 3 Slides the tiles to show what happens when a nurse accepts the Real-Time Enrollment appointment? (First step on the top) Agent warm transfers the patient to that specific RN Agent adds Same-Day Note in PES chat An available RN claims the appointment & add to their calendar Sup/Lead responds in chat with name of available RN Supervisor/Lead sends agent's note to available RNs 4 Slide the tiles to show what happens once you type your note, but there is NO nurse available for a Real Time Enrollment Appointment? (First step on the top) Supervisor/Lead sends agent's note to available RNs Proceed as usual with proper closing of call Agent adds Same-Day Note in PES chat Agent schedules patient for first available enrollment visit Response from Sup/Lead: No Available RN-schedule next available appt

Real-Time Enrollment Line-Up GameVersión en línea

This game corresponds to the model: Transfer Calls

por CareCenterEducaplay1

Slide the tiles to put the Scheduling Hierarchy in order starting with the most desired Enrollment Visit on top.

Real Time appointment with Registered Nurse

In-Person with paneled APP

In-Person with paneled RN

Telehealth with paneled APP

Telephonic with paneled RN

Virtual not with paneled APP or RN

Slide the tiles to show the three-step process for a Real Time Enrollment? (Put the first step on top)

Copy the SA Number then close the popup.

Go through all steps for Enrollment but when you reach the “no slots available” screen, stop.

Use the Same-Day Template, including the SA#, and add it to the PES chat.

Slides the tiles to show what happens when a nurse accepts the Real-Time Enrollment appointment? (First step on the top)

Agent warm transfers the patient to that specific RN

Agent adds Same-Day Note in PES chat

An available RN claims the appointment & add to their calendar

Sup/Lead responds in chat with name of available RN

Supervisor/Lead sends agent's note to available RNs

Slide the tiles to show what happens once you type your note, but there is NO nurse available for a Real Time Enrollment Appointment? (First step on the top)

Supervisor/Lead sends agent's note to available RNs

Proceed as usual with proper closing of call

Agent adds Same-Day Note in PES chat

Agent schedules patient for first available enrollment visit

Response from Sup/Lead: No Available RN-schedule next available appt

Puedes integrar el juego en un LMS compatible con LTI 1.1 o LTI 1.3 como Canvas, Moodle, o Blackboard. De esta manera podrás guardar las puntuaciones automáticamente en el libro de calificaciones de esa plataforma.

Real-Time Enrollment Line-Up Game

Filas

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Real-Time Enrollment Line-Up GameVersión en línea

por CareCenterEducaplay1

Slide the tiles to put the Scheduling Hierarchy in order starting with the most desired Enrollment Visit on top.

Slide the tiles to show the three-step process for a Real Time Enrollment? (Put the first step on top)

Slides the tiles to show what happens when a nurse accepts the Real-Time Enrollment appointment? (First step on the top)

Slide the tiles to show what happens once you type your note, but there is NO nurse available for a Real Time Enrollment Appointment? (First step on the top)