RBN_2nd Assessment_12.15.2025

Froggy Jumps

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All questions are related to PLV

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Paul Hernandez

Filipinas

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#	Jugador	Acierto	tiempo
1	Paul Hernandez 15 de Diciembre de 2025	% 100	01:04
2	JSUNE 15 de Diciembre de 2025	% 100	01:37
3	Emmer 15 de Diciembre de 2025	% 100	02:16
4	Nheil 15 de Diciembre de 2025	% 100	02:29
5	Ryan 15 de Diciembre de 2025	% 100	02:36
6	trisha 15 de Diciembre de 2025	% 100	02:48
7	Paz Lemi 15 de Diciembre de 2025	% 100	03:31
8	GYN 15 de Diciembre de 2025	% 100	03:34
9	Gelyn 15 de Diciembre de 2025	% 80	04:48

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Froggy Jumps RBN_2nd Assessment_12.15.2025Versión en línea All questions are related to PLV por Paul Hernandez 1 Provider name "Pedro Kawali Penduko" 3rd attempt: Prompt said "Dr.Pedro Penduko could not able assist you today so please leave a message." Question. What will be the phone scoring? a N/A 2 b N/A 1 c TRUE 1 2 Location name on file is "Pretty Facial Cosmetique" but the office contact said that it is "Pretty Facial Cosmetique LLC"? What would be the location name score? a TRUE 2 b TRUE 1 c FALSE 3 Contact said that the address on file is the main practice address of the provider and she also provided another address where the provider do surgery and consultation. Where do we put the 2nd address provided by the office contact? a Address input b Just Acknowledge c NOTES 4 Call immediately answered by the office contact and confirmed doctor is there but she is uncertain about the address. Dead air for a few seconds then another person pick up the phone and verify the rest of the details. What will be the Phone score? a TRUE 1 b TRUE 2 c FALSE 1 5 1st attempt. Contact said that the provider is already deceased. What will be the address score? a N/A 2 b N/A 1 c Rep unable to verify 6 3rd attempt. Contact said that Dr. Beke Bilo will be retiring a week after next. Do we still need to verify the other information of the provider? a NO b MAYBE c YES 7 Contact said that Dr. Marites see established patients only. What will be the scoring for Accepting new patients? a TRUE b FALSE c N/A 2 8 BULK (3 providers) 3rd attempt Prompt mentioned only the name of the 2nd provider. What will be the phone score for the other providers? a N/A 2 b N/A 1 c N/A 4 9 Office contact couldn't able to verify the information and she ask for our email address. What will be the wrap up code? a FALSE b HUNG UP c ESCALATE 10 Contact said that you reached the personal phone number and the provider is already retired. What will be the address score? a N/A 2 b N/A 1 c FALSE 1

Froggy Jumps

RBN_2nd Assessment_12.15.2025Versión en línea

All questions are related to PLV

por Paul Hernandez

Provider name "Pedro Kawali Penduko" 3rd attempt: Prompt said "Dr.Pedro Penduko could not able assist you today so please leave a message." Question. What will be the phone scoring?

N/A 2

N/A 1

TRUE 1

Location name on file is "Pretty Facial Cosmetique" but the office contact said that it is "Pretty Facial Cosmetique LLC"? What would be the location name score?

TRUE 2

TRUE 1

FALSE

Contact said that the address on file is the main practice address of the provider and she also provided another address where the provider do surgery and consultation. Where do we put the 2nd address provided by the office contact?

Address input

Just Acknowledge

NOTES

Call immediately answered by the office contact and confirmed doctor is there but she is uncertain about the address. Dead air for a few seconds then another person pick up the phone and verify the rest of the details. What will be the Phone score?

TRUE 1

TRUE 2

FALSE 1

1st attempt. Contact said that the provider is already deceased. What will be the address score?

N/A 2

N/A 1

Rep unable to verify

3rd attempt. Contact said that Dr. Beke Bilo will be retiring a week after next. Do we still need to verify the other information of the provider?

MAYBE

YES

Contact said that Dr. Marites see established patients only. What will be the scoring for Accepting new patients?

TRUE

FALSE

N/A 2

BULK (3 providers) 3rd attempt Prompt mentioned only the name of the 2nd provider. What will be the phone score for the other providers?

N/A 2

N/A 1

N/A 4

Office contact couldn't able to verify the information and she ask for our email address. What will be the wrap up code?

FALSE

HUNG UP

ESCALATE

Contact said that you reached the personal phone number and the provider is already retired. What will be the address score?

N/A 2

N/A 1

FALSE 1

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RBN_2nd Assessment_12.15.2025

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Froggy Jumps

RBN_2nd Assessment_12.15.2025Versión en línea

por Paul Hernandez

Provider name "Pedro Kawali Penduko" 3rd attempt: Prompt said "Dr.Pedro Penduko could not able assist you today so please leave a message." Question. What will be the phone scoring?

Location name on file is "Pretty Facial Cosmetique" but the office contact said that it is "Pretty Facial Cosmetique LLC"? What would be the location name score?

Contact said that the address on file is the main practice address of the provider and she also provided another address where the provider do surgery and consultation. Where do we put the 2nd address provided by the office contact?

Call immediately answered by the office contact and confirmed doctor is there but she is uncertain about the address. Dead air for a few seconds then another person pick up the phone and verify the rest of the details. What will be the Phone score?

1st attempt. Contact said that the provider is already deceased. What will be the address score?

3rd attempt. Contact said that Dr. Beke Bilo will be retiring a week after next. Do we still need to verify the other information of the provider?

Contact said that Dr. Marites see established patients only. What will be the scoring for Accepting new patients?

BULK (3 providers) 3rd attempt Prompt mentioned only the name of the 2nd provider. What will be the phone score for the other providers?

Office contact couldn't able to verify the information and she ask for our email address. What will be the wrap up code?

Contact said that you reached the personal phone number and the provider is already retired. What will be the address score?

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