Control & Quality: The TQM Quiz

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Test your grasp of organizational control and TQM concepts.

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NOR AZIERAH MALIK

Malasia

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Froggy Jumps Control & Quality: The TQM QuizVersión en línea Test your grasp of organizational control and TQM concepts. por NOR AZIERAH MALIK 1 What is organizational control? a Managers monitor and regulate how efficiently and effectively activities are performed b Employee recruitment and training only c A company’s vision statement and mission 2 What are the four steps in the control process? a Define goals, assign tasks, review, celebrate b Establish standards, measure performance, compare, take corrective action c Plan, do, check, act 3 Which type of control gives immediate feedback on inputs to correct problems as they arise? a Feedback control b Feedforward control c Concurrent control 4 What is feedforward control primarily used for? a Adjusting prices based on demand b Measuring customer satisfaction after delivery c Anticipating problems before they occur 5 Which control type focuses on customers' reactions at the output stage? a Feedback control b Concurrent control c Clan control 6 What does TQM emphasize across the value chain? a Improving quality of products and services b Reducing workforce to cut costs c Maximizing short-term profits only 7 Which step involves evaluating whether performance deviates from standards? a Step 1: Set new goals b Step 3: Compare actual performance against standards c Step 4: Celebrate success 8 Which step may require raising standards if performance exceeds expectations? a Step 4: Evaluate the result and initiate corrective action b Step 2: Measure actual performance c Step 1: Establish standards 9 What building blocks do effective controls help achieve? a Cost-cutting, risk avoidance, strict hierarchy b Efficiency, quality, responsiveness, and innovation c Branding, advertising, fundraising 10 Which control approach uses culture, values, and norms to guide behavior? a Behavior control b Output control c Clan control

Froggy Jumps

Control & Quality: The TQM QuizVersión en línea

Test your grasp of organizational control and TQM concepts.

por NOR AZIERAH MALIK

What is organizational control?

Managers monitor and regulate how efficiently and effectively activities are performed

Employee recruitment and training only

A company’s vision statement and mission

What are the four steps in the control process?

Define goals, assign tasks, review, celebrate

Establish standards, measure performance, compare, take corrective action

Plan, do, check, act

Which type of control gives immediate feedback on inputs to correct problems as they arise?

Feedback control

Feedforward control

Concurrent control

What is feedforward control primarily used for?

Adjusting prices based on demand

Measuring customer satisfaction after delivery

Anticipating problems before they occur

Which control type focuses on customers' reactions at the output stage?

Feedback control

Concurrent control

Clan control

What does TQM emphasize across the value chain?

Improving quality of products and services

Reducing workforce to cut costs

Maximizing short-term profits only

Which step involves evaluating whether performance deviates from standards?

Step 1: Set new goals

Step 3: Compare actual performance against standards

Step 4: Celebrate success

Which step may require raising standards if performance exceeds expectations?

Step 4: Evaluate the result and initiate corrective action

Step 2: Measure actual performance

Step 1: Establish standards

What building blocks do effective controls help achieve?

Cost-cutting, risk avoidance, strict hierarchy

Efficiency, quality, responsiveness, and innovation

Branding, advertising, fundraising

Which control approach uses culture, values, and norms to guide behavior?

Behavior control

Output control

Clan control

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Control & Quality: The TQM Quiz

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Control & Quality: The TQM QuizVersión en línea

por NOR AZIERAH MALIK

What is organizational control?

What are the four steps in the control process?

Which type of control gives immediate feedback on inputs to correct problems as they arise?

What is feedforward control primarily used for?

Which control type focuses on customers' reactions at the output stage?

What does TQM emphasize across the value chain?

Which step involves evaluating whether performance deviates from standards?

Which step may require raising standards if performance exceeds expectations?

What building blocks do effective controls help achieve?

Which control approach uses culture, values, and norms to guide behavior?

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