Delight Behaviors Quiz

Froggy Jumps

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Test your knowledge of Delight Behaviors.

Creada por

Tara Weese

Estados Unidos

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Delight Behaviors Quiz

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Froggy Jumps Delight Behaviors QuizVersión en línea Test your knowledge of Delight Behaviors. por Tara Weese 1 There are currently ____ Delight Behaviors we are focusing on? a 5 b 3 c 4 2 "Thank you, Frank, for that information" is an example of which Delight Behavior? a Personalize Call b Confirms Satisfaction c Maintain Call Control 3 "Do you have any additional questions?" is an example of which Delight Behavior? a Builds Rapport b Takes Ownership c Confirms Satisfaction 4 Who has the best defect rate? a Judy- 40% b Phil- 35% c John – 30% 5 "It would be my pleasure to provide you a consultation" is an example of which Delight Behavior? a Takes Ownership b Builds Rapport c Maintains Call Control 6 TPG is our a WFM Platform b Vendor team c QA Platform 7 ______ is not one of our Delight Behaviors a Personalize Call b Confirms Satisfaction c Active Listening 8 ______ is one of our Delight Behaviors a Documentation b Builds Rapport c Transfer Procedures 9 "I’d like to now discuss the injuries you’ve sustained" is an example of which Delight Behavior? a Maintains Call Control b Confirms Satisfaction c Takes Ownership 10 What is the name of the AI that reviews our calls? a Amanda b Ashley c Anna

Froggy Jumps

Delight Behaviors QuizVersión en línea

Test your knowledge of Delight Behaviors.

por Tara Weese

There are currently ____ Delight Behaviors we are focusing on?

"Thank you, Frank, for that information" is an example of which Delight Behavior?

Personalize Call

Confirms Satisfaction

Maintain Call Control

"Do you have any additional questions?" is an example of which Delight Behavior?

Builds Rapport

Takes Ownership

Confirms Satisfaction

Who has the best defect rate?

Judy- 40%

Phil- 35%

John – 30%

"It would be my pleasure to provide you a consultation" is an example of which Delight Behavior?

Takes Ownership

Builds Rapport

Maintains Call Control

TPG is our

WFM Platform

Vendor team

QA Platform

______ is not one of our Delight Behaviors

Personalize Call

Confirms Satisfaction

Active Listening

______ is one of our Delight Behaviors

Documentation

Builds Rapport

Transfer Procedures

"I’d like to now discuss the injuries you’ve sustained" is an example of which Delight Behavior?

Maintains Call Control

Confirms Satisfaction

Takes Ownership

What is the name of the AI that reviews our calls?

Amanda

Ashley

Anna

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Delight Behaviors Quiz

Froggy Jumps

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Delight Behaviors QuizVersión en línea

por Tara Weese

There are currently ____ Delight Behaviors we are focusing on?

"Thank you, Frank, for that information" is an example of which Delight Behavior?

"Do you have any additional questions?" is an example of which Delight Behavior?

Who has the best defect rate?

"It would be my pleasure to provide you a consultation" is an example of which Delight Behavior?

TPG is our

______ is not one of our Delight Behaviors

______ is one of our Delight Behaviors

"I’d like to now discuss the injuries you’ve sustained" is an example of which Delight Behavior?

What is the name of the AI that reviews our calls?

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