Service Desk Analyst Quiz

Froggy Jumps

Jugadas 0

Crear copia

Sobre esta actividad

Test your service desk knowledge.

Creada por

Maryory Ibarra Velasco

Colombia

Descarga la versión para jugar en papel

Top 10 resultados

Todavía no hay resultados para este juego. ¡Sé el primero en aparecer en el ranking! Inicia sesión para identificarte.

Crea tu propio juego gratis desde nuestro creador de juegos

Compite contra tus amigos para ver quien consigue la mejor puntuación en esta actividad

Crear reto

Salva a la Ranita

Melanie Rodriguez

Estados Unidos

(338)

Contesta las siguientes multiplicaciones correctamente para salvar a la ranita y evitar que caiga al agua, mucha suerte!
OPEN UP 6 UNIT 1 VOCABULARY

karen blixen

España

(100)

Repasamos el vocabulario de la unidad
El valle de los lobos

Marcos Signes

España

(108)

20 preguntas de este maravilloso libro
Quiz de Culpa mía película

Yamila Chavez

Argentina

(171)

Demuestra cuánto sabes sobre la película Culpa mía con este divertido quiz.
Sabiduría animal

Educaplay Educational Resources

España

(15428)

Conviértete en un genio del Reino Animal


Froggy Jumps Service Desk Analyst QuizVersión en línea Test your service desk knowledge. por Maryory Ibarra Velasco 1 What is the primary goal of a service desk analyst? a Develop software features for users b Resolve incidents and restore normal service quickly c Audit security logs for compliance 2 Which ITIL process manages interruptions to services? a Problem Management b Change Management c Incident Management 3 What is a common first step when handling a ticket? a Verify user details and reproduce the issue b Delete the ticket to reduce backlog c Publish a public status update 4 What does SLA stand for in service desks? a System Level Access b Standard Logging Archive c Service Level Agreement 5 Which tool is typically used to track incidents? a Email client only b Ticketing/ITSM system c Network router 6 Which priority is usually assigned to a critical outage? a P1 b P3 c P4 7 What should a service desk analyst do after resolving an incident? a Close the chat without notes b Document the resolution for future reference c Ignore user feedback 8 Which term describes a recurring underlying cause of incidents? a Request b Change c Problem 9 Which action helps improve incident response times? a Delay communication to users b Increase ticket backlog c Implement known error workarounds 10 Which metric measures time from ticket creation to first response? a Mean Time Between Failures b First Response Time c Annual Uptime

Froggy Jumps

Service Desk Analyst QuizVersión en línea

Test your service desk knowledge.

por Maryory Ibarra Velasco

What is the primary goal of a service desk analyst?

Develop software features for users

Resolve incidents and restore normal service quickly

Audit security logs for compliance

Which ITIL process manages interruptions to services?

Problem Management

Change Management

Incident Management

What is a common first step when handling a ticket?

Verify user details and reproduce the issue

Delete the ticket to reduce backlog

Publish a public status update

What does SLA stand for in service desks?

System Level Access

Standard Logging Archive

Service Level Agreement

Which tool is typically used to track incidents?

Email client only

Ticketing/ITSM system

Network router

Which priority is usually assigned to a critical outage?

What should a service desk analyst do after resolving an incident?

Close the chat without notes

Document the resolution for future reference

Ignore user feedback

Which term describes a recurring underlying cause of incidents?

Request

Change

Problem

Which action helps improve incident response times?

Delay communication to users

Increase ticket backlog

Implement known error workarounds

Which metric measures time from ticket creation to first response?

Mean Time Between Failures

First Response Time

Annual Uptime

Puedes integrar el juego en un LMS compatible con LTI 1.1 o LTI 1.3 como Canvas, Moodle, o Blackboard. De esta manera podrás guardar las puntuaciones automáticamente en el libro de calificaciones de esa plataforma.

Service Desk Analyst Quiz

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

Top juegos

Froggy Jumps

Salva a la Ranita

Froggy Jumps

OPEN UP 6 UNIT 1 VOCABULARY

Froggy Jumps

El valle de los lobos

Froggy Jumps

Quiz de Culpa mía película

Froggy Jumps

Sabiduría animal

Froggy Jumps

Service Desk Analyst QuizVersión en línea

por Maryory Ibarra Velasco

What is the primary goal of a service desk analyst?

Which ITIL process manages interruptions to services?

What is a common first step when handling a ticket?

What does SLA stand for in service desks?

Which tool is typically used to track incidents?

Which priority is usually assigned to a critical outage?

What should a service desk analyst do after resolving an incident?

Which term describes a recurring underlying cause of incidents?

Which action helps improve incident response times?

Which metric measures time from ticket creation to first response?

		%
	Anónimo	%
		%
		%