Week 1 Quiz

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Sobre esta actividad

Test your knowledge from week 1.

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Francisco

Estados Unidos

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Froggy Jumps Week 1 QuizVersión en línea Test your knowledge from week 1. por Francisco 1 What is Five9 used for at Arkos Health a Handling inbound and outbound calls b Scheduling appointments c Sending emails 2 Which status must be selected to make outbound calls and accept inbound calls? a Ready b Meeting c Break 3 Which disposition is used when a call is disrupted by no fault of the agent? a Call disconnected b Wrong number c Declined 4 What is the goal of First Call Resolution? a Escalate complaints b Transfer calls c Resolve issues on first contact 5 Which system is used for HR management? a BambooHR b SalesForce c Five9 6 What does SSCM stand for? a Secure System Call Management b Social Services Care Management c Salesforce Scheduling Call Management 7 What is the minimum notice for a PTO request? a 24 hours b 3 days c 1 week 8 What FCC-regulated disclosure must be shared with callers? a Your salary b Your location c That the call is being recorded 9 Which trait is NOT listed as a customer service skill? a Empathy b Professional c Aggressive 10 What must be verified before discussing medical information? a Insurance provider b Member’s phone number c Two identifiers (e.g., name, DOB, address)

Froggy Jumps

Week 1 QuizVersión en línea

Test your knowledge from week 1.

por Francisco

What is Five9 used for at Arkos Health

Handling inbound and outbound calls

Scheduling appointments

Sending emails

Which status must be selected to make outbound calls and accept inbound calls?

Ready

Meeting

Break

Which disposition is used when a call is disrupted by no fault of the agent?

Call disconnected

Wrong number

Declined

What is the goal of First Call Resolution?

Escalate complaints

Transfer calls

Resolve issues on first contact

Which system is used for HR management?

BambooHR

SalesForce

Five9

What does SSCM stand for?

Secure System Call Management

Social Services Care Management

Salesforce Scheduling Call Management

What is the minimum notice for a PTO request?

24 hours

3 days

1 week

What FCC-regulated disclosure must be shared with callers?

Your salary

Your location

That the call is being recorded

Which trait is NOT listed as a customer service skill?

Empathy

Professional

Aggressive

What must be verified before discussing medical information?

Insurance provider

Member’s phone number

Two identifiers (e.g., name, DOB, address)

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Week 1 Quiz

Froggy Jumps

Sobre esta actividad

Creada por

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Froggy Jumps

Week 1 QuizVersión en línea

por Francisco

What is Five9 used for at Arkos Health

Which status must be selected to make outbound calls and accept inbound calls?

Which disposition is used when a call is disrupted by no fault of the agent?

What is the goal of First Call Resolution?

Which system is used for HR management?

What does SSCM stand for?

What is the minimum notice for a PTO request?

What FCC-regulated disclosure must be shared with callers?

Which trait is NOT listed as a customer service skill?

What must be verified before discussing medical information?

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