Incident Management Essentials

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Key terms in incident handling

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Ian

Alemania

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Incident Management Essentials


Froggy Jumps Incident Management EssentialsVersión en línea Key terms in incident handling por Ian 1 What is the definition of escalation? a A situation that becomes more serious and needs higher-level attention. b A plan to de-escalate a conflict. c A report showing financial impact. 2 What is the definition of stakeholder? a A person or group affected by or involved in a project or decision. b A document outlining project goals. c A team responsible for coding features. 3 What is the definition of remediation? a Action taken to fix or correct a problem. b An agreement about service levels. c A process to prevent future issues without changes. 4 What is the definition of align (with)? a To make sure everyone agrees on goals or actions. b To separate teams with conflicting goals. c To document the incident timeline. 5 What is the definition of resolve an issue? a To successfully fix a problem or conflict. b To document the problem without fixing it. c To delay a decision until later. 6 What is the definition of cross-functional? a Involving people or teams from different departments. b Focusing on financial metrics. c Limited to one department only. 7 What is the definition of transparency? a Only sharing decisions with leadership. b Being open and honest about processes and decisions. c Keeping all information confidential. 8 What is the definition of debrief? a To assign blame for a failure. b To discuss results and lessons learned after an event or incident. c To extend the project deadline. 9 What is the definition of root cause analysis (RCA)? a Finding the main reason why a problem happened. b Documenting only the visible effects. c Listing all minor symptoms of a problem. 10 What is the definition of service-level agreement (SLA)? a A schedule for internal audits. b A budget approval document. c A contract defining the quality and timing of services provided. 11 What is the definition of mitigation? a A plan to ignore potential issues. b Steps taken to reduce the impact of a problem or risk. c A summary of completed tasks. 12 What is the definition of follow-up? a Checking progress or results after an action or meeting. b An initial project kickoff. c A final project closeout. 13 What is the definition of customer advocacy? a Promoting internal metrics only. b Speaking or acting in the best interest of the customer. c Prioritizing internal politics. 14 What is the definition of recurring issue? a A completed feature request. b A problem that happens repeatedly. c A one-time minor bug. 15 What is the definition of resolution time? a The time to close a ticket without action. b How long it takes to fix a problem. c The time taken to identify a problem. 16 What is the definition of scope of support? a The limits of what is covered by a support team or contract. b The total budget for support activities. c The number of support staff available. 17 What is the definition of measurable outcome? a A result that can be clearly tracked or quantified. b An opinion about project success. c An undocumented result. 18 What is the definition of incident report? a A document describing what happened during a problem or failure. b A marketing brief. c A plan for future projects. 19 What is the definition of collaborative approach? a Outsourcing all decisions. b Working solo to speed up work. c Working together with others to solve a problem. 20 What is the definition of continuous improvement? a Maintaining the status quo. b Constantly making small changes to get better results over time. c Making large changes only when needed.

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Incident Management Essentials

Froggy Jumps

Sobre esta actividad

Creada por

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Quiz de Culpa mía película

Froggy Jumps

Incident Management EssentialsVersión en línea

por Ian

What is the definition of escalation?

What is the definition of stakeholder?

What is the definition of remediation?

What is the definition of align (with)?

What is the definition of resolve an issue?

What is the definition of cross-functional?

What is the definition of transparency?

What is the definition of debrief?

What is the definition of root cause analysis (RCA)?

What is the definition of service-level agreement (SLA)?

What is the definition of mitigation?

What is the definition of follow-up?

What is the definition of customer advocacy?

What is the definition of recurring issue?

What is the definition of resolution time?

What is the definition of scope of support?

What is the definition of measurable outcome?

What is the definition of incident report?

What is the definition of collaborative approach?

What is the definition of continuous improvement?