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Ice Breaker

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Chandra Mae Cinco

Estados Unidos

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OPEN UP 4 UNIT 4: VOCABULARY

karen blixen

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Estudiamos el vocabulario de la unidad.
Palabras desordenadas, inglés.

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OPEN UP 4 UNIT 2 MY DAY VOCABULARY

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OPEN UP 4 UNIT 3 VOCABULARY: COOKING

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Ordenar Letras WECareVersión en línea Ice Breaker por Chandra Mae Cinco 1 Polite and respectful behavior; Addressing the client appropriately after the latter states his/her name S O T Y C R E U 2 Understanding and sharing the feelings of clients, Tailoring the interaction to the specific needs and emotions of the client rather than using generic responses P E A T M Y H 3 Recognize the client’s situation and validate their feelings, Helps the specialist confirm that they have actively listened and understood the reason for calling O C E N N A W G E M D L T K 4 Conveying trust and confidence to clients, Taking ownership of client’s concern with the assurance that we will see the issue through to resolution E S A U N S A C R 5 Conveying information clearly and efficiently while understanding client’s needs and concerns, adapting communication style to suit different clients and situations M O F E I O C C V E M I T F N T U A E I N C 6 Asking open-ended, clarifying questions to understand needs, root cause of the issue and client’s perspective , Involves reflective listening to confirm understanding of the client’s concern N B P G O R I 7 Resolution provided adheres to the company policies and procedures, ensuring that the solution is appropriate and authorized, C E H S A C P N E D R E S E R O 8 Successful handling and resolution of a client’s issue or inquiry, Correct and relevant information provided in a timely manner T O O T R C S I C E R N O R U L E 9 Clearly communicating to clients what they can anticipate, Includes outlining timeframes for follow-up, clarifying process and expected outcomes N S O P I E E T G T I C X T N E T A S 10 Proactively identifying and preparing client’s needs/requirements before they are explicitly expressed, Includes advising our self-service options for client’s convenience. T A I I N N C N I E E T S A G D P 11 Actively encouraging merchants to respond to the email survey. R M W E O E P

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WECareVersión en línea

Ice Breaker

por Chandra Mae Cinco

Polite and respectful behavior; Addressing the client appropriately after the latter states his/her name

Understanding and sharing the feelings of clients, Tailoring the interaction to the specific needs and emotions of the client rather than using generic responses

Recognize the client’s situation and validate their feelings, Helps the specialist confirm that they have actively listened and understood the reason for calling

O C E N N A W G E M D L T K

Conveying trust and confidence to clients, Taking ownership of client’s concern with the assurance that we will see the issue through to resolution

Conveying information clearly and efficiently while understanding client’s needs and concerns, adapting communication style to suit different clients and situations

M O F E I O C C V E M I T F N T U A E I N C

Asking open-ended, clarifying questions to understand needs, root cause of the issue and client’s perspective , Involves reflective listening to confirm understanding of the client’s concern

Resolution provided adheres to the company policies and procedures, ensuring that the solution is appropriate and authorized,

C E H S A C P N E D R E S E R O

Successful handling and resolution of a client’s issue or inquiry, Correct and relevant information provided in a timely manner

T O O T R C S I C E R N O R U L E

Clearly communicating to clients what they can anticipate, Includes outlining timeframes for follow-up, clarifying process and expected outcomes

N S O P I E E T G T I C X T N E T A S

Proactively identifying and preparing client’s needs/requirements before they are explicitly expressed, Includes advising our self-service options for client’s convenience.

T A I I N N C N I E E T S A G D P

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OPEN UP 4 UNIT 4: VOCABULARY

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Palabras desordenadas, inglés.

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OPEN UP 4 UNIT 2 MY DAY VOCABULARY

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OPEN UP 4 UNIT 3 VOCABULARY: COOKING

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WECareVersión en línea

por Chandra Mae Cinco

Polite and respectful behavior; Addressing the client appropriately after the latter states his/her name

Understanding and sharing the feelings of clients, Tailoring the interaction to the specific needs and emotions of the client rather than using generic responses

Recognize the client’s situation and validate their feelings, Helps the specialist confirm that they have actively listened and understood the reason for calling

Conveying trust and confidence to clients, Taking ownership of client’s concern with the assurance that we will see the issue through to resolution

Conveying information clearly and efficiently while understanding client’s needs and concerns, adapting communication style to suit different clients and situations

Asking open-ended, clarifying questions to understand needs, root cause of the issue and client’s perspective , Involves reflective listening to confirm understanding of the client’s concern

Resolution provided adheres to the company policies and procedures, ensuring that the solution is appropriate and authorized,

Successful handling and resolution of a client’s issue or inquiry, Correct and relevant information provided in a timely manner

Clearly communicating to clients what they can anticipate, Includes outlining timeframes for follow-up, clarifying process and expected outcomes

Proactively identifying and preparing client’s needs/requirements before they are explicitly expressed, Includes advising our self-service options for client’s convenience.

Actively encouraging merchants to respond to the email survey.

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