Guestroom Attendant 11-20

Froggy Jumps

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How to be an effective guestroom attendant

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Tim R

Estados Unidos

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Froggy Jumps Guestroom Attendant 11-20Versión en línea How to be an effective guestroom attendant por Tim R 1 What is the most efficient way to dust a guestroom? a Use a feather duster to dust the whole room, and then apply furniture polish. b Start on one side of the room and work in a circle from the top down c Begin with the smallest items and finish with nightstands and beds 2 Which is considered a guestroom amenity? a hand lotion b room service c complimentary champagne 3 What information does a Safety Data Sheet contain? a First aid procedures for a variety of emergency situations b operating instructions for potentially dangerous equipment c Staff procedures for a variety of emergency situations 4 What is recommended when cleaning a toilet? a Clean the pipes with a brush b Begin on the inside and work outward c Make sure it flushes properly 5 When talking to a guest, make sure to a make eye contact b speak only when spoken to c be brief and to the point 6 What should be used when cleaning a MIRROR? a glass cleaner and a cloth b a damp sponge and water c all purpose cleaner and a cloth 7 What should be used to clean WINDOWS and remove spots from CHROME? a Glass Cleaner b a damp sponge c vinegar and water 8 When speaking to a guest in a wheelchair, you should a put yourself at eye level with the guest. b ask the guest about the disability in order to provide better services. c take no special measures talking with this just like talking to anyone else. 9 When is it especially important for an employee on duty to appear in full uniform? a During peak business hours b When the manager is present c When in a public area of the property 10 What is the most important way for employees to build guest loyalty? a Telling guest how great it is to work for the property b Offering guest amenities beyond that of the competition c Building relationships with guests and making them feel important.

Froggy Jumps

Guestroom Attendant 11-20Versión en línea

How to be an effective guestroom attendant

por Tim R

What is the most efficient way to dust a guestroom?

Use a feather duster to dust the whole room, and then apply furniture polish.

Start on one side of the room and work in a circle from the top down

Begin with the smallest items and finish with nightstands and beds

Which is considered a guestroom amenity?

hand lotion

room service

complimentary champagne

What information does a Safety Data Sheet contain?

First aid procedures for a variety of emergency situations

operating instructions for potentially dangerous equipment

Staff procedures for a variety of emergency situations

What is recommended when cleaning a toilet?

Clean the pipes with a brush

Begin on the inside and work outward

Make sure it flushes properly

When talking to a guest, make sure to

make eye contact

speak only when spoken to

be brief and to the point

What should be used when cleaning a MIRROR?

glass cleaner and a cloth

a damp sponge and water

all purpose cleaner and a cloth

What should be used to clean WINDOWS and remove spots from CHROME?

Glass Cleaner

a damp sponge

vinegar and water

When speaking to a guest in a wheelchair, you should

put yourself at eye level with the guest.

ask the guest about the disability in order to provide better services.

take no special measures talking with this just like talking to anyone else.

When is it especially important for an employee on duty to appear in full uniform?

During peak business hours

When the manager is present

When in a public area of the property

What is the most important way for employees to build guest loyalty?

Telling guest how great it is to work for the property

Offering guest amenities beyond that of the competition

Building relationships with guests and making them feel important.

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Guestroom Attendant 11-20

Froggy Jumps

Sobre esta actividad

Creada por

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Froggy Jumps

Guestroom Attendant 11-20Versión en línea

por Tim R

What is the most efficient way to dust a guestroom?

Which is considered a guestroom amenity?

What information does a Safety Data Sheet contain?

What is recommended when cleaning a toilet?

When talking to a guest, make sure to

What should be used when cleaning a MIRROR?

What should be used to clean WINDOWS and remove spots from CHROME?

When speaking to a guest in a wheelchair, you should

When is it especially important for an employee on duty to appear in full uniform?

What is the most important way for employees to build guest loyalty?

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