ECC P2 S&D Game

Froggy Jumps

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S&D Escalations questions

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Ayari Nadine

Francia

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1	Najmeddinne Benmessaoud 6 de Octubre de 2025	% 90	00:55
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5	Arfaoui Khawla 6 de Octubre de 2025	% 60	02:25
6	Ishak Dalel 6 de Octubre de 2025	% 30	01:43
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ECC P2 S&D Game


Froggy Jumps ECC P2 S&D GameVersión en línea S&D Escalations questions por Ayari Nadine 1 Upon investigation, we find out the seller is a scammer, but the amount is 2000EUR, how to proceed a Follow the scam process directly and cancel the tx b Escalate to L3 as the amount is above 500 c Escalate externally to double check with QL/peers 2 We got an escalation (Im)proper packaging, amount is above 300 EUR, how to proceed a Reject as wrongly escalate, agent didn't follow the process b Proceed with investigating and taking over the ticket based on the our findings c Proceed with the investigation and provide the L1 agent with our verdict 3 We got an escalation (Im)proper packaging, amount is 20 EUR, how to proceed a Reject as wrongly escalate, agent didn't follow the process b Proceed with investigating and taking over the ticket based on the our findings c Proceed with the investigation and provide the L1 agent with our verdict 4 Extra fees case, When investigating, we noticed the member didn't pay the fee yet, what should we do ? a Reject as wrongly escalate, agent didn't follow the process b pend from L1 and ask them to ask the member to pay the fee c take over the ticket and ask the member to pay the fee yourself 5 Extra fees case, When investigating, we noticed the member paid the fee already, what should we do ? a Reject as wrongly escalate, agent didn't follow the process b pend from L1 and ask them to clarify what is the reason for the extra fee c take over the ticket and treat it yourself 6 What must be included in the situation brief for L3 escalation? a Short brief, situation & details, buyer & seller assessment, conclusion & decision b Only the buyer’s statement c Only the tracking number 7 Tracking unclear case, there was no previous consultation anywhere in the tickets related to this tx,, amount of tx is 500 EUR how should we proceed : a Reject the case directly b check the tracking and advise the agents accordingly c take over the ticket and treat it 8 Missing tracking escalation, amount 350 EUR, eligible for compensation, how should we proceed a Reject the case and ask the L1 agents to escalate to "compensation approval" issue type b Escalate to L3 for approval c take over and treat the case directly 9 A member comes to us asking to delete their account, they are blocked for scam_other, what should you do? a Confirm if they are a scammer and use the old approach? b Confirm if they are a scammer and use the End to End approach? c Treat as wrongly escalated 10 Member is blocked with: MP_REPLICA_SELLER_SCAM, appeals the notice on the issue type scam appeal, they don't have active/deleted listing, empty account, what should you do? a Confirm if they are malicious and use the End to End approach b Escalate to L3 c Treat it as wrongly escalated and ask them to change the queue

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ECC P2 S&D Game

Froggy Jumps

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Creada por

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ECC P2 S&D GameVersión en línea

por Ayari Nadine

Upon investigation, we find out the seller is a scammer, but the amount is 2000EUR, how to proceed

We got an escalation (Im)proper packaging, amount is above 300 EUR, how to proceed

We got an escalation (Im)proper packaging, amount is 20 EUR, how to proceed

Extra fees case, When investigating, we noticed the member didn't pay the fee yet, what should we do ?

Extra fees case, When investigating, we noticed the member paid the fee already, what should we do ?

What must be included in the situation brief for L3 escalation?

Tracking unclear case, there was no previous consultation anywhere in the tickets related to this tx,, amount of tx is 500 EUR how should we proceed :

Missing tracking escalation, amount 350 EUR, eligible for compensation, how should we proceed

A member comes to us asking to delete their account, they are blocked for scam_other, what should you do?

Member is blocked with: MP_REPLICA_SELLER_SCAM, appeals the notice on the issue type scam appeal, they don't have active/deleted listing, empty account, what should you do?