MOP Challenge

Froggy Jumps

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The policy number being referenced in each scenario is at the beginning of the question.

Creada por

Karla -Quality Improvement Training Officer

Canadá

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#	Jugador	Acierto	tiempo
1	Karla 24 de Septiembre de 2025	% 100	01:50
2	Judy W 30 de Septiembre de 2025	% 100	13:28
3	les 25 de Septiembre de 2025	% 92	05:39
4	May 1 de Octubre de 2025	% 87	03:57
5	L.Dawson 1 de Octubre de 2025	% 64	03:41

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MOP Challenge


Froggy Jumps MOP ChallengeVersión en línea The policy number being referenced in each scenario is at the beginning of the question. por Karla -Quality Improvement Training Officer 1 P 4.8: If an incident cancellation seems suspicious, what should the ACO do first? a Notify police immediately without verification b Telephone the callback number to confirm the cancellation c As long as you have the caller's name and phone number cancel the call and forget about it. 2 P 4.11 When taking a VSA call for another center's area what is the process for tiering allied agencies? a We call the PD and FD in the target CACC's area to tier b Call our local PD and ask them to tier PD and FD for that area c The target CACC will tier PD and FD themselves according to their own tiered agreement 3 P 6.8 For hospital life/limb transfers, what must the ACO do at the end of the call when the caller has not contacted CritiCall? a Book the transfer and remind in closing statement CritiCall is available in the future b Inform the facility to arrange their own transport because that is not the process c Tell the caller we will not transport unitl they call CritiCall 4 P 8.2 For Code 3 calls how does the dispatcher determine which unit to send? a Launch initial assign and always use the ambulance it recommends b Always send the closest unit c Assign an available ambulance resource per the deployment plan 5 S 3.7 In the event the ACO receives a call from a caller on board an airplane, what additional information should be gathered? a Current location, air carrier’s name, flight #/call sign, airport origin & destination, ETA b Pilot's name and badge number c Current location, plane color, if there is any first responders on board 6 S 14.44 If an ACO is unable to reach the caller or scene during a callback after a call has been held, what should they do next? a Cancel the call, they must no longer require an ambulance b Try calling back again in 10 minutes c Upgrade the call priority to a Code 4 7 S 17.1 Which of the following is information an ACO may provide to a caller regarding a transported patient, upon request? a Details of what happened to the patient b The name of the facility the patient has been transported to c The priority the patient was transported to the hospital 8 S 14.14 When will an ACO initiate safety and wellness checks for paramedics who have been in "Time 4 – Arrived Scene" status without contacting the Centre? a Never - if they need help they will use their push their emergency alarm b After 30 minutes if they have not departed c After 20 minutes and then every 20 minutes unless updated of a new time frame by paramedics 9 P 10.10 If the hospital calls in an emergent inter-facility transfer but does not have the MT # yet, what actions should an ACO take? a Emergency and non-emergency transfers will be delayed until a PTAC issued MT # is provided b MT # is not required for emergent transfers, only for non-urgent ones c Cancel the call -if the hospital will not follow protocol hang up on them 10 S 2.8 According to CAD standard operating procedures when should an ACO have all required reports and close all calls completed by? a By the end of their 5 day stretch b By the end of the month c By the end of the shift 11 S 5.5 When responding to an incident involving a patient in police custody, what is the correct procedure? a Always treat it as a code 3 call since the patient is under supervision. b Automatically make it a Code 4 call due to law enforcement involvement c Prioritize call on the patient's problem nature, and relay the police custody status to crew 12 S 1.5 / S 1.6 Which is correct? a The ACO will communicate each # separately for time, addresses, unit #s, etc b The ACO can say #s however they like as long as the crew understands it c The ACO will repeat all #s twice for time, addresses, unit #s, etc 13 P 12.2, 10.6, 9.1 - Which of the following statements is correct regarding incident standbys for police and fire scenes and non-emergency calls? a All Code 1 and Code 2 calls take priority over incident standbys at police or fire scenes b Incident standbys at police or fire scenes are assigned before both Code 1 and Code 2 calls c Incident standbys are assigned before Code1, but not Code2, & only if it doesn't compromise coverage 14 P 3.4 & 3.6 Who is responsible for linking duplicate calls? a The ACO call taker will link calls and ntf dispatcher of updates b The supervisor is responsible for linking all calls c It is the dispatchers job to link all calls 15 Who is responsible for monitoring calls that are on hold for callback times? And when doing a callback, are ACOs required to complete the primary assessment questions? a ACO2 monitors time and requests an ACO make a call back at the 30 min mark. NO primary assessment b Original call taker monitors time call is held & makes a call back at 30min. NO primary assessment c Dispatcher monitors time & asks another ACO to call back at 30min. YES ask primary assessment

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Froggy Jumps

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MOP ChallengeVersión en línea

por Karla -Quality Improvement Training Officer

P 4.8: If an incident cancellation seems suspicious, what should the ACO do first?

P 4.11 When taking a VSA call for another center's area what is the process for tiering allied agencies?

P 6.8 For hospital life/limb transfers, what must the ACO do at the end of the call when the caller has not contacted CritiCall?

P 8.2 For Code 3 calls how does the dispatcher determine which unit to send?

S 3.7 In the event the ACO receives a call from a caller on board an airplane, what additional information should be gathered?

S 14.44 If an ACO is unable to reach the caller or scene during a callback after a call has been held, what should they do next?

S 17.1 Which of the following is information an ACO may provide to a caller regarding a transported patient, upon request?

S 14.14 When will an ACO initiate safety and wellness checks for paramedics who have been in "Time 4 – Arrived Scene" status without contacting the Centre?

P 10.10 If the hospital calls in an emergent inter-facility transfer but does not have the MT # yet, what actions should an ACO take?

S 2.8 According to CAD standard operating procedures when should an ACO have all required reports and close all calls completed by?

S 5.5 When responding to an incident involving a patient in police custody, what is the correct procedure?

S 1.5 / S 1.6 Which is correct?

P 12.2, 10.6, 9.1 - Which of the following statements is correct regarding incident standbys for police and fire scenes and non-emergency calls?

P 3.4 & 3.6 Who is responsible for linking duplicate calls?

Who is responsible for monitoring calls that are on hold for callback times? And when doing a callback, are ACOs required to complete the primary assessment questions?