Phone Handling Essentials

Froggy Jumps

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Sobre esta actividad

Master telephone etiquette and techniques.

Creada por

Wini Guswiani

Indonesia

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Froggy Jumps Phone Handling EssentialsVersión en línea Master telephone etiquette and techniques. por Wini Guswiani 1 What is the best first step when answering a call? a Put them on hold immediately. b Ask for personal details. c Greet warmly and state your name. 2 How should you handle speaking pace on a business call? a Mumble to sound friendly. b Speak quickly to save time. c Speak slowly and clearly. 3 What is the proper way to place a caller on hold? a Ask for permission and thank them. b Never ask; just hold. c Use a loud beep to indicate hold. 4 If you don't know an answer, what should you do? a Transfer to another department without explanation. b Say you'll check and call back. c Guess and hope. 5 How should you handle private information over the phone? a Verify identity before discussing. b Share info with anyone. c Ignore privacy. 6 What is the purpose of a voicemail greeting? a Ask for a message only. b Speak in a whisper. c Provide name, dept, and return time. 7 What should you do when transferring a call? a Explain the reason and announce the recipient. b Hang up and re-dial. c Transfer without message. 8 Which action reduces miscommunication on calls? a Summarize key points at end. b Rely on memory. c Speak in jargon. 9 How can you manage a difficult caller calmly? a Interrupt to end call. b Raise your voice. c Maintain calm voice and listen. 10 Why is note-taking during calls important? a Records details for follow-up. b To lengthen the call. c To show you are busy.

Froggy Jumps

Phone Handling EssentialsVersión en línea

Master telephone etiquette and techniques.

por Wini Guswiani

What is the best first step when answering a call?

Put them on hold immediately.

Ask for personal details.

Greet warmly and state your name.

How should you handle speaking pace on a business call?

Mumble to sound friendly.

Speak quickly to save time.

Speak slowly and clearly.

What is the proper way to place a caller on hold?

Ask for permission and thank them.

Never ask; just hold.

Use a loud beep to indicate hold.

If you don't know an answer, what should you do?

Transfer to another department without explanation.

Say you'll check and call back.

Guess and hope.

How should you handle private information over the phone?

Verify identity before discussing.

Share info with anyone.

Ignore privacy.

What is the purpose of a voicemail greeting?

Ask for a message only.

Speak in a whisper.

Provide name, dept, and return time.

What should you do when transferring a call?

Explain the reason and announce the recipient.

Hang up and re-dial.

Transfer without message.

Which action reduces miscommunication on calls?

Summarize key points at end.

Rely on memory.

Speak in jargon.

How can you manage a difficult caller calmly?

Interrupt to end call.

Raise your voice.

Maintain calm voice and listen.

Why is note-taking during calls important?

Records details for follow-up.

To lengthen the call.

To show you are busy.

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Phone Handling Essentials

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Phone Handling EssentialsVersión en línea

por Wini Guswiani

What is the best first step when answering a call?

How should you handle speaking pace on a business call?

What is the proper way to place a caller on hold?

If you don't know an answer, what should you do?

How should you handle private information over the phone?

What is the purpose of a voicemail greeting?

What should you do when transferring a call?

Which action reduces miscommunication on calls?

How can you manage a difficult caller calmly?

Why is note-taking during calls important?

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