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Froggy Jumps

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Game Consists of 10 questions. You have 30 seconds to answser each question. If you take too long you will be timed out and forfeit the points for that question. Please use knowledge base Customer Admin to answer all questions. You have 5 lives, if you answer incorrectly, you will lose a life. Good luck!!!!

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FeliciaNolwazi Mvubu

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1	FeliciaNolwazi Mvubu 18 de Septiembre de 2025	% 100	00:30

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Froggy Jumps LET'S GOVersión en línea Game Consists of 10 questions. You have 30 seconds to answser each question. If you take too long you will be timed out and forfeit the points for that question. Please use knowledge base Customer Admin to answer all questions. You have 5 lives, if you answer incorrectly, you will lose a life. Good luck!!!! por FeliciaNolwazi Mvubu 1 Instacart has a monthly and a weekly membership plan? a True b False c All of the above 2 Once a case has been solved, and nothing else is required, what status do we select? a Working b Awaiting Customer Response c Solved 3 What do we call the email that we send out to customers? a Desription b Summary c Macro 4 Customers can report item issues on the app or wesite? a false b True c 5 Customer can see their credits under the Credits, promo and gift cards section? a True b False c Maybe 6 After assisting a customer with an incorrect item, we tell them that they can keep, donate or... items? a return b dispose c decorate 7 We have 3 replacement options, Do not replace, Specific replacement and Default replacement? a False b True c Maybe 8 Instacart has 3 appeasements. Redelivery, Refund and.... a Dispose b Credit c Empathy 9 Missing order is issues are transfered to which department? a T2 b FDO (missing order) c Rx 10 Instacart gives resolutions up to ... days after order completion? a 14 b 7 c 20

Froggy Jumps

LET'S GOVersión en línea

por FeliciaNolwazi Mvubu

Instacart has a monthly and a weekly membership plan?

True

False

All of the above

Once a case has been solved, and nothing else is required, what status do we select?

Working

Awaiting Customer Response

Solved

What do we call the email that we send out to customers?

Desription

Summary

Macro

Customers can report item issues on the app or wesite?

false

True

Customer can see their credits under the Credits, promo and gift cards section?

True

False

Maybe

After assisting a customer with an incorrect item, we tell them that they can keep, donate or... items?

return

dispose

decorate

We have 3 replacement options, Do not replace, Specific replacement and Default replacement?

False

True

Maybe

Instacart has 3 appeasements. Redelivery, Refund and....

Dispose

Credit

Empathy

Missing order is issues are transfered to which department?

FDO (missing order)

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Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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LET'S GOVersión en línea

por FeliciaNolwazi Mvubu

Instacart has a monthly and a weekly membership plan?

Once a case has been solved, and nothing else is required, what status do we select?

What do we call the email that we send out to customers?

Customers can report item issues on the app or wesite?

Customer can see their credits under the Credits, promo and gift cards section?

After assisting a customer with an incorrect item, we tell them that they can keep, donate or... items?

We have 3 replacement options, Do not replace, Specific replacement and Default replacement?

Instacart has 3 appeasements. Redelivery, Refund and....

Missing order is issues are transfered to which department?

Instacart gives resolutions up to ... days after order completion?

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