RBN 1st Assessment September

Froggy Jumps

(1)

Jugadas 28

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All questions pertain to the secret shopper process.

Creada por

Pau Hernandez

Filipinas

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#	Jugador	Acierto	tiempo
1	Trisha 15 de Septiembre de 2025	% 100	01:08
2	Paz Lemi 15 de Septiembre de 2025	% 100	01:16
3	Pau Hernandez 15 de Septiembre de 2025	% 100	01:23
4	Ryan 15 de Septiembre de 2025	% 100	01:40
5	JSUNE 15 de Septiembre de 2025	% 100	01:44
6	Gelyn Buebos 15 de Septiembre de 2025	% 100	01:59
7	Nheil Ven Padilla 15 de Septiembre de 2025	% 100	02:24
8	Alona 15 de Septiembre de 2025	% 100	04:15
9	Emmer 15 de Septiembre de 2025	% 90	01:26
10	ROGERRRRR 15 de Septiembre de 2025	% 90	01:33

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RBN 1st Assessment September


Froggy Jumps RBN 1st Assessment SeptemberVersión en línea All questions pertain to the secret shopper process. por Pau Hernandez 1 What should the status be if the office contact confirms the doctor is present but declines to verify any additional details? a Completed partial - 3 b Completed pass - 1 c Completed fail - 2 2 What is the appropriate question (GQ) to ask when a provider is no longer affiliated with the practice? a Is this the right phone number to reach other providers at b Do you know if he/she still accepting new patients? c Do you know if they are practicing somewhere else, or have their number? 3 What should the status be if the provider is fully retired? a Completed fail - 2 b Completed partial - 3 c Unable to confirm - 4 4 If the office contact didn’t confirm whether the doctor is there and simply referred you to their website, what status should be used? a Completed fail - 2 b Completed pass - 1 c Completed escalate - 3 5 1st attempt: During the first attempt, the office contact was uncertain and redirected the call to credentialing; however, the call was routed to voicemail. What is the appropriate phone scoring in this case? a N/A 2 b N/A 3 c N/A 1 6 In reference to question 5, what status should be assigned? a Completed fail - 2 b Unable to confirm - 4 c Completed partial - 3 7 The initial office contact was unable to verify the doctor's information. Should we request a transfer to the credentialing department? a YES "Sabe ni papa mo" b Maybe "Di ko nganii sure" c NO "Sabe ng mama mo" 8 What is the appropriate question to ask (GQ) when a provider is not affiliated with the practice? a Is this the right phone number to reach other providers at ? b Do you know if they are practicing somewhere else, or have their number? c Can you please transfer my call to credentialing or medical staffing please. 9 The doctor is present at the correct practice address and is accepting new patients; however, the office contact was unable to confirm whether an appointment could be scheduled. What status should be assigned? a Completed pass - 1 b Completed partial - 3 c Unable to complete - 4 10 The office contact proactively provided the provider’s direct phone number for manual dialing (FALSE 3). What address score should be assigned in this case? a N/A 1 b TRUE 1 c FALSE 1

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RBN 1st Assessment September

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

Top juegos

Froggy Jumps

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Froggy Jumps

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Froggy Jumps

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Froggy Jumps

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Froggy Jumps

RBN 1st Assessment SeptemberVersión en línea

por Pau Hernandez

What should the status be if the office contact confirms the doctor is present but declines to verify any additional details?

What is the appropriate question (GQ) to ask when a provider is no longer affiliated with the practice?

What should the status be if the provider is fully retired?

If the office contact didn’t confirm whether the doctor is there and simply referred you to their website, what status should be used?

1st attempt: During the first attempt, the office contact was uncertain and redirected the call to credentialing; however, the call was routed to voicemail. What is the appropriate phone scoring in this case?

In reference to question 5, what status should be assigned?

The initial office contact was unable to verify the doctor's information. Should we request a transfer to the credentialing department?

What is the appropriate question to ask (GQ) when a provider is not affiliated with the practice?

The doctor is present at the correct practice address and is accepting new patients; however, the office contact was unable to confirm whether an appointment could be scheduled. What status should be assigned?

The office contact proactively provided the provider’s direct phone number for manual dialing (FALSE 3). What address score should be assigned in this case?