Conflict Management Quiz

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Test your conflict management skills.

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Sunil Hegde

India

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Froggy Jumps Conflict Management QuizVersión en línea Test your conflict management skills. por Sunil Hegde 1 What is the first step in effective conflict resolution? a Identify the issue b Ignore the problem c Blame the other party 2 Which style focuses on win-win outcomes? a Avoiding b Collaborating c Competing 3 Active listening technique includes? a Lecturing the other person b Interrupting the speaker c Paraphrasing what you hear 4 What distinguishes mediation from arbitration? a Mediation is voluntary/non-binding; arbitration is binding b Arbitration is non-binding c Mediation is binding 5 How does emotional intelligence aid conflict management? a Suppresses all feelings b Ignores others' views c Recognizes emotions and regulates responses 6 Which technique reduces defensiveness in dialogue? a You-statements b Using I-statements c Sarcasm 7 When is it appropriate to involve a manager? a If the conflict stalls and cannot be resolved between parties b Always involve a manager c Never involve a manager 8 What does 'separate the people from the problem' mean? a Ignore emotions b Blame individuals c Address issues without personal attacks 9 Which style has high concern for others but lower focus on results? a Accommodating b Avoiding c Collaborating 10 What is BATNA in negotiation? a Bottomline And Total Negotiable Amount b Balanced Agreement The Next Action c Best Alternative To a Negotiated Agreement

Froggy Jumps

Conflict Management QuizVersión en línea

Test your conflict management skills.

por Sunil Hegde

What is the first step in effective conflict resolution?

Identify the issue

Ignore the problem

Blame the other party

Which style focuses on win-win outcomes?

Avoiding

Collaborating

Competing

Active listening technique includes?

Lecturing the other person

Interrupting the speaker

Paraphrasing what you hear

What distinguishes mediation from arbitration?

Mediation is voluntary/non-binding; arbitration is binding

Arbitration is non-binding

Mediation is binding

How does emotional intelligence aid conflict management?

Suppresses all feelings

Ignores others' views

Recognizes emotions and regulates responses

Which technique reduces defensiveness in dialogue?

You-statements

Using I-statements

Sarcasm

When is it appropriate to involve a manager?

If the conflict stalls and cannot be resolved between parties

Always involve a manager

Never involve a manager

What does 'separate the people from the problem' mean?

Ignore emotions

Blame individuals

Address issues without personal attacks

Which style has high concern for others but lower focus on results?

Accommodating

Avoiding

Collaborating

What is BATNA in negotiation?

Bottomline And Total Negotiable Amount

Balanced Agreement The Next Action

Best Alternative To a Negotiated Agreement

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Conflict Management Quiz

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Froggy Jumps

Conflict Management QuizVersión en línea

por Sunil Hegde

What is the first step in effective conflict resolution?

Which style focuses on win-win outcomes?

Active listening technique includes?

What distinguishes mediation from arbitration?

How does emotional intelligence aid conflict management?

Which technique reduces defensiveness in dialogue?

When is it appropriate to involve a manager?

What does 'separate the people from the problem' mean?

Which style has high concern for others but lower focus on results?

What is BATNA in negotiation?

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