Lily Mid Shift Activity

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Test your Office suite know-how.

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Lily De Leon

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Lily Mid Shift Activity


Froggy Jumps Lily Mid Shift ActivityVersión en línea Test your Office suite know-how. por Lily De Leon 1 Which Microsoft Office app is best for creating textual documents? a Excel b Word c PowerPoint 2 Which Excel feature lets you summarize large data into a compact table? a PivotTable b Chart c Macro 3 In Word, what is the default page orientation for standard documents? a Square b Portrait c Landscape 4 Which Office app is used to deliver slideshows during a meeting? a Outlook b Word c PowerPoint 5 Which Office app manages emails, calendar, and tasks? a Outlook b Word c Excel 6 Which Office app is used for quick notes and organizing thoughts? a PowerPoint b Word c OneNote 7 In Word, what symbol marks the end of a paragraph? a Pilcrow b Dash c Bullet 8 Which Outlook feature helps check attendees' availability when scheduling meetings? a Mail b Scheduling Assistant c Calendar 9 Which Office feature lets you automate repetitive tasks with scripts? a Templates b Macros c Charts 10 In Word, which view shows how a document will look when printed? a Draft b Web Layout c Print Layout 11 What does BPO stand for in business? a Business Process Outsourcing b Business Performance Outsourcing c Business Process Optimization 12 Which is a primary goal of outsourcing business processes? a Increase internal headcount b Reduce costs and focus on core activities c Keep every process in-house 13 What is offshoring in BPO? a Outsourcing to a vendor in a different country b Outsourcing within the same country c Insourcing with no vendor 14 Which KPI is commonly used to measure BPO performance? a Employee satisfaction score b Time to market c SLA compliance rate 15 What mainly differentiates KPO from BPO? a Same value and skills as BPO b Lower-value, repetitive tasks c Higher-value, knowledge-intensive tasks 16 Which risk is common in BPO engagements? a Quality issues and dependency on the vendor b Guaranteed ROI c No vendor risk 17 What is the purpose of an SLA in BPO? a Describes branding guidelines b Defines salary policies c Defines service expectations and metrics 18 Which model involves outsourcing to a vendor in another country? a Onshore BPO b Offshore BPO c In-house processing 19 What does transition involve in a BPO project? a Shifting processes to the vendor and knowledge transfer b Designing branding guidelines c Hiring new staff in-house 20 How can RPA impact BPO? a Increases manual workload b Automates repetitive tasks, increasing efficiency c Slows down processes 21 What does ACD stand for in a call center? a Automatic Call Delivery b Automatic Customer Dialer c Automatic Call Distribution 22 Which metric best measures if issues are resolved on the first contact? a First Call Resolution b Net Promoter Score c Average Handle Time 23 What is essential in active listening during a call? a Ask many questions at once b Interrupt the caller to speed up c Paraphrase and confirm understanding 24 Which phrase helps build rapport on a call? a Hurry up, we’re busy b I am glad to help you with that c That’s not my job 25 What is the purpose of an IVR in a call center? a Route calls based on caller input b Record calls for training only c Play music forever 26 Wrap-up time after a call is also known as? a Pre-call planning b During-call hold c After-call work 27 Which approach helps handle an irate customer? a Acknowledge feelings, apologize, then resolve b Argue your policy c Ignore the issue 28 Which metric measures customer satisfaction after an interaction? a Average Handling Time b NPS c CSAT (Customer Satisfaction Score) 29 If a case requires higher authority, what should you do? a Close the ticket now b Escalate with context to the right team c Ignore and hope it resolves itself 30 What is the main goal of a call center agent? a Resolve the customer’s issue quickly and pleasantly b Sell as many products as possible c Avoid taking calls 31 Which tool is commonly used to schedule meetings for a virtual assistant? a Excel b Google Calendar c Photoshop 32 Which tool helps a VA manage emails efficiently? a Gmail b PowerPoint c Notion 33 Which automation tool helps a VA connect apps and workflows? a Notion b Slack c Zapier 34 Which tool is commonly used for project/task management by VAs? a PowerPoint b Slack c Trello 35 Which cloud storage service is used to share documents with clients? a Dropbox b PowerPoint c Google Drive 36 Which tool is used for voice interactions and transcription by a VA? a Google Speech-to-Text b Notion c Photoshop 37 Which communication tool is essential for real-time chat with clients? a Excel b Slack c PowerPoint 38 Which tool helps VA schedule social media posts? a Buffer b Trello c Gmail 39 Which tool is used for note-taking and organizing ideas? a PowerPoint b Word c Evernote 40 Which CRM tool helps manage client interactions and data? a Notion b Mailchimp c HubSpot 41 What is a virtual assistant primarily designed to do? a Assist with tasks and information via natural language. b Store files only c Play music only 42 Which wake word activates Amazon's virtual assistant? a Alexa b Siri c Cortana 43 Which skill is commonly offered by virtual assistants? a Voice-activated task automation. b Manual data entry c Video editing 44 What technology enables VA to understand language? a Blockchain b Quantum computing c Natural Language Processing (NLP) 45 What is a major privacy concern with virtual assistants? a They load slowly b Audio data being recorded and shared c They require no internet connection 46 Which company developed Google Assistant? a Amazon b Microsoft c Google 47 Which task would you likely use a VA for scheduling? a Resize an image b Add a calendar event c Run a virus scan 48 What is a wake word in a virtual assistant? a A spoken word/phrase to activate the VA b A touch gesture c A typed keyword 49 What are third-party extensions for VAs commonly called? a Skills b Plugins c Widgets 50 Which feature is common on virtual assistants? a Reminders and alarms b Video conferencing c 3D rendering

Lily Mid Shift Activity

Froggy Jumps

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Froggy Jumps

Lily Mid Shift ActivityVersión en línea

por Lily De Leon

Which Microsoft Office app is best for creating textual documents?

Which Excel feature lets you summarize large data into a compact table?

In Word, what is the default page orientation for standard documents?

Which Office app is used to deliver slideshows during a meeting?

Which Office app manages emails, calendar, and tasks?

Which Office app is used for quick notes and organizing thoughts?

In Word, what symbol marks the end of a paragraph?

Which Outlook feature helps check attendees' availability when scheduling meetings?

Which Office feature lets you automate repetitive tasks with scripts?

In Word, which view shows how a document will look when printed?

What does BPO stand for in business?

Which is a primary goal of outsourcing business processes?

What is offshoring in BPO?

Which KPI is commonly used to measure BPO performance?

What mainly differentiates KPO from BPO?

Which risk is common in BPO engagements?

What is the purpose of an SLA in BPO?

Which model involves outsourcing to a vendor in another country?

What does transition involve in a BPO project?

How can RPA impact BPO?

What does ACD stand for in a call center?

Which metric best measures if issues are resolved on the first contact?

What is essential in active listening during a call?

Which phrase helps build rapport on a call?

What is the purpose of an IVR in a call center?

Wrap-up time after a call is also known as?

Which approach helps handle an irate customer?

Which metric measures customer satisfaction after an interaction?

If a case requires higher authority, what should you do?

What is the main goal of a call center agent?

Which tool is commonly used to schedule meetings for a virtual assistant?

Which tool helps a VA manage emails efficiently?

Which automation tool helps a VA connect apps and workflows?

Which tool is commonly used for project/task management by VAs?

Which cloud storage service is used to share documents with clients?

Which tool is used for voice interactions and transcription by a VA?

Which communication tool is essential for real-time chat with clients?

Which tool helps VA schedule social media posts?

Which tool is used for note-taking and organizing ideas?

Which CRM tool helps manage client interactions and data?

What is a virtual assistant primarily designed to do?

Which wake word activates Amazon's virtual assistant?

Which skill is commonly offered by virtual assistants?

What technology enables VA to understand language?

What is a major privacy concern with virtual assistants?

Which company developed Google Assistant?

Which task would you likely use a VA for scheduling?

What is a wake word in a virtual assistant?

What are third-party extensions for VAs commonly called?

Which feature is common on virtual assistants?